Designs strategies for navigating through explosive growth from talent acquisition and retention to organization design, culture change and workforce optimization.Delivers expert program management of business transformation and M&A integration initiatives leveraging over 20 years’ experience leading hundreds of successful projects.Evaluates processes, policies and procedures identifying ways to reduce redundancy and waste resulting in lower cost of providing services (COPS) as well as exploiting revenue generation opportunities.Implements high-tech/high-touch solutions to solve unique product and service challenges.Advises executive leadership with emotional intelligence and business acumen.

Vensure Employer Services provides PEO solutions and human resource outsourcing to small and mid-market businesses across the country.❂ Notable Responsibilities ❂Developed and executed comprehensive implementation strategy for new clients and employees across all products.Administered annual benefits renewal cycle for all clients across 24+ divisions.Collaborated with senior leadership to understand the multi-year sales strategy and establish the processes to support organic growth goals.❂ Accomplishments ❂Implemented master plan benefit programs from Aetna, Anthem/Empire, Blue Cross Blue Shield, MetLife, VSP, etc. including online enrollment and EDI capabilities enabling expanded go-to-market strategy.Delivered 230% YOY growth in new clients implemented while driving 100% productivity improvement and positive Net Promoter Score (NPS) results.

TriNet (NYSE: TNET) provides small and medium-sized businesses (SMBs) with full-service HR solutions tailored by industry.Corporate program leader and executive advisor entrusted with delivering unprecedentedbusiness results and value for the company, resulting in efforts that doubled shareholder value. ❂ Notable Responsibilities ❂Spearhead the Corporate PMO, tasked with overseeing the lean portfolio business management process to ensure efficiency on various business fronts and successful progression of projectsPartner and collaborate with various technology and business leaders in aligning and prioritizing critical initiatives of the organization's strategy, while deciding on the best course of action in the processLeverage in-depth knowledge of business drivers and their financial implications to the organization to provide guidance and leadership within the organization, influencing co-workers to gain desired buy-in and outcomes.❂ Accomplishments ❂Successfully integrated complex strategic acquisitions (8k clients and 100k worksite employees) into the TriNet product and technology platform, maximizing customer retention and satisfaction, remediating SOX compliance deficiencies, ensuring scalability of technology and product platform and optimizing operational process efficiencies. Integration required working knowledge of various diverse business units, not limited to operating model, policy, business process, human capital organization structure, and product features.Conducted continuous process improvement in annual operating planning, identifying a streamlined set of investment opportunities based on quantitative business case merits aligned to company goals.Implemented ELT management reporting to maintain alignment on portfolio and program execution status, facilitating critical decision-making and escalated issue resolution - ultimately contributing to overall management efficiency and effectiveness.

In this role, I was responsible for delivering day-to-day execution of cross-company client services, in a company that had 150+ employees servicing 15,000+ clients and 320,000+ worksite employees, based on a multi-million budget. ❂ Key Responsibilities ❂Acquired extensive customer and partner experience across a suite of business functions, including customer services, presales support and demo, implementation, HR operational and compliance assessment, account renewals), financial services (e.g. credit/collection, tax reporting, payroll/stock, sales compensation, etc.), insurance services administration (health, worker's compensation, supplemental, etc.), business insight and analytics, as well as mergers and acquisitions integration.Efforts directly contributed to an enhanced customer, partner, and employee experience, steadily increasing net promoter score, customer satisfaction and retention, and employee engagement index by 3 to 5 percentage points year-on-year.Consistently delivered strong operating leverage to the company (15-20% year-on-year productivity gain).Designed Customer Experience Journey based on Customer Interaction Model (CIM) Strategy and Execution Managed transformation agenda focused on vertical industry differentiation, resulting in a 2x to 5x annual return of both value-creation (growth) and value-capture (efficiencies).Designed and implemented a nationally and regionally consistent interaction model differentiated by customer segment (e.g. size and complexity) and vertical industry (e.g. Technology, Financial Services, Hospitality, Manufacturing, etc.). Created organization structure and management disciplines required for growth and scale, including multiple job levels, career paths, mentoring program, talent development, succession planning, performance dashboards, etc.).Entrusted to manage a unified portfolio of “change the business” investments based on strong business case modeling and strict execution discipline.

Gevity HR, Inc., a complete human resource management solutions provider, offering outsourced services for employee recruitment, management, and retention, for payroll processing, benefits administration, and related paperwork, as well as for compliance with government regulations.As the Senior Information Technology Project Manager, I was responsible for developing and delivering solutions-first project management programs that maximize efficiency and minimizing downtime.❂ Key Responsibilities ❂Develop and deliver project management programs encompassing all the details of a project to the team members.Set realistic and practical goals for the project, while developing appropriate strategies for achieving goals with realistic deadlines.Coach and guide team members about different aspects of the project, clarifying any potential for miscommunication and misconceptions.Identify all the internal and external resources, especially from a financial or human resources perspective, to assess project feasibility.Constantly evaluate the progress of projects to minimize errors within the project and rectify mistakes as soon as possible.Consistently research and apply the latest strategies, tools, and terminologies used in project management to current running projects, maximizing modern workflows.Develop and execute an efficient internal communication strategy for ensuring communication with all levels of management within the team, providing upper management with clarity in facilitating decision making.Dutifully evaluate members’ performance in projects, providing feedback where necessary to improve individual and team performance in the process.

A Prime Solution is a professional services firm committed to empowering your business. Our teams possess a track record of success across varied industries and functional areas. We’ve played a major role in identifying talented professionals and helping them succeed in the most challenging environments. Our solutions help organizations improve performance through effective people and strategic partnerships.As a Project Director in the firm, I was responsible for leading projects through the life cycles, ranging from ideation through to project completion.❂ Notable Responsibilities ❂Orchestrated a successful IFS (Industrial & Financial Systems) ERP implementation formanufacturing clientOther related business functions that implementation included:BOM DesignInventory ManagementSales Order ManagementWork Order ManagementFinancialsHR / Payroll (integration w/ Paychex)Program Management, Software Configuration, Quality Testing, Vendor Integration Management, User Training, Go-Live, and Post-Implementation Support

Konica Minolta caters to the business areas of Business Technologies, Optics, Medical and Graphic Imaging, and Sensing.As the Director of IT, I directly reported to the CIO, chartered and implemented Oracle 11i eBusiness Suite, and handled a $50M initiative replacing 11+ legacy applications spanning all business processes for the national office imaging supplier and servicing company. ❂ Notable Responsibilities ❂Provided comprehensive IT Program Management Specific Applications DevelopmentQuality Controls/Testing

Perdue Farms is dedicated to enhancing the quality of life for everyone we touch through innovative food and agricultural products. As the Information Technology Application Development Manager, I was responsible for providing Relationship Management and Application Support for the Food Services division (R&D and Manufacturing) and Finance organizations.Conducted SAP R/3 implementation for Order to Cash and Financials integrated with poultry shop floor management system.

Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance.Managed a $6M Channel Assembly and Configuration project implementing Baan IVc integrated with ERP system (Andersen Consulting's Distribution Control System (DCS)) to support light manufacturing.Led a $2.5M Warehouse Optimization project which re-engineered operational strategies, conveyor systems, racking systems and supporting the project after implementation

Converted legacy Tandem ERP system to Andersen Consulting's Distribution Control System (DCS). Responsible for customization of Returns subsystem including Call Center UI.

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