Ciara B. Email & Phone Number

St Louis, Missouri, United States

• Perform day/night site visits to inspect & supervise Security personnel in field.
• Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with security personnel.
• Respond to call-offs that occur during shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist.
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns and respond to client or site emergencies as they arise, including ensuring appropriate.

Develops, plans and schedules work order requests in ARCHIBUS. Works closely with the Maintenance team to plan, schedule and close out work orders to meet all safety objectives and contracted performance requirements.  Utilizes maintenance libraries, performs job walks for work order clarification, reviews job plans and confers with WO requestors to.

Perform day/night site visits to inspect & supervise Security personnel in field.  Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with security personnel.  Respond to call-offs that occur during shift, which may include identifying other individuals to fill-in and/or standing post until such replacements.

plemented security standards, policies, and procedures.  Identified, investigated, or resolved security breaches.  Updated shift logs and produced daily reports to document security activities and specific incidents.  Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors

 Observed and reported activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.  Removed unauthorized persons from facility grounds.  Prepared logs, weekly reports, and weekly training as required.  Upheld strict security and safety procedures to protect business from financial losses.

Answered incoming provider calls, analyzed, and identified the provider's service issue (i.e., benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits-EOBs).  Resolved provider issues proactively to reduce their time impacts and improved overall provider satisfaction.  Completed the necessary documentation.

Supervised visits of vendors while they completed their work orders and escorted authorized persons to designated area.  Screened vendors and contractors before granting access to restricted areas within mall.  Completed daily work report sheets and delegated tasks to employees.  Oversaw daily monitoring and patrolled buildings, grounds, and work sites..

Supervised visits of vendors while they completed their work orders and escorted authorized persons to designated area. Observed and reported activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.  Made periodic patrols to check for irregularities, inspected protection devices and fire.

Provided and ensured efficient and accurate processing of all orders.  Contacted customers to process and collect past due amounts on current and previous accounts, identified and solved issues related with billing errors.  Handled billing inquires, gave credits to customer accounts, and troubleshoot to resolve unknown issues.  Ensured that all team.