Ciara Baker, Cmp Email & Phone Number

Philadelphia, PA, US

Seattle, Washington, United States

• Executed 100+ successful social, corporate, and rooms-only events annually; including the largest event the hotel has hosted since opening, totaling $2.5M in revenue alone.
• Devised a comprehensive pricing strategy encompassing menus, services, and branding fees, yielding an increased profit margin of 5%
• Collaborated closely with sales and operations teams to review and approve contract concessions, clauses, and policies, ensuring seamless event execution.
• Spearheaded the forecasting of event revenues for the upcoming business years, and strategically crafted a budget plan for all banquets and catering revenue throughout 2024 & 2025.
• Provided expertise to the marketing team on brand outreach events, resulting in a higher attendance rate compared to previous years.

Seattle, Washington, United States

• Created processes for sponsorships, registration, session scanning, contract review, and staffing for bi-annual conventions and smaller events, increasing team productivity, event revenue, and event satisfaction for.
• Managed event design, hotel logistics, sponsorship needs, and staffing with multiple vendors for bi-annual conventions of 3,000-6,000 attendees.
• Forecasted event revenue from multiple income streams & event expenses.
• Onboarded, trained, and delegated responsibilities to (5) full-time event team members. Developed event safety guide & training manual for (10) in-person event staff roles.

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

• Planned meetings and events for up to 20,000 attendees while receiving 10/10 customer satisfaction scores for all customer surveys.
• Increased client satisfaction for all event managers by creating and executing event planner amenity boxes.
• Forecasted food, beverage, and guestroom revenues for all future events within 5% accuracy to budget.
• Championed quality assurance on menu and event management databases to ensure productivity for events team.

Seattle, Washington, United States

• Supported multiple Sales & Event Managers in Catering, Conventions, and Business Travel market segments.
• Created event service and contract review checklist to train new sales and event coordinators.
• Coordinated invoices, expense reports, and other administrative assistance for Sales & Event Managers.
• Amplified personal efficiency with Cvent lead sourcing, event database management and CRM.

Redmond, Washington, United States

• Increased team member job satisfaction by enhancing engagement procedures.
• Supervised team members in Front Office and Housekeeping departments.
• Completed projected and events in coordination with Banquets and Housekeeping when short staffed.
• Utilized property management, reservations, and employee feedback systems to boost effectiveness.

Lansing, Michigan, United States

• Provided a welcoming atmosphere for 2,000 residents, assisting them with contract review and conflict resolution.
• Increased apartment sales by providing outreach marketing efforts in East Lansing and Lansing.
• Maintained a positive sales closing ratio by providing attention to details and needs to future residents.

Chicago, Illinois, United States

• Ensured the successful execution of all banquets and meetings held at the hotel
• Served as a liaison between on-site clients and all hotel departments
• Assisted senior catering and event planners with BEOs and future event preparation
• Constructed reports on current hospitality and service trends