Ciara C. Email & Phone Number

Jacksonville, Florida, United States

- Drive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal- Manage a high-volume book of business of approximately 200 accounts, maintaining an accurate forecast and account status within SFDC. (Accounts between 25 - 75kARR)- Increase customer retention by conducting regular check-ins, and performing business reviews, where applicable- Monitor account health indicators to identify churn risk and develop strategies for… Show more - Drive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal- Manage a high-volume book of business of approximately 200 accounts, maintaining an accurate forecast and account status within SFDC. (Accounts between 25 - 75kARR)- Increase customer retention by conducting regular check-ins, and performing business reviews, where applicable- Monitor account health indicators to identify churn risk and develop strategies for mitigation- Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback- Present value of Revalize products with customers, effectively managing objections to mitigate churn- Support customer nurture activities and campaigns in partnership with Marketing- Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals Show less

Jacksonville, Florida, United States

• Reactively manage customer renewals and outreach within Salesforce• Create automations and targeted communications towards low touch customers• Interact with customers through phone calls, virtual meetings, and emails• Conduct Executive Business Reviews • Professional presence with the ability to listen, understand, and present to customers• Ability to use discretion and independent judgment in matters of significance, including customer renewal discussions• Successful… Show more • Reactively manage customer renewals and outreach within Salesforce• Create automations and targeted communications towards low touch customers• Interact with customers through phone calls, virtual meetings, and emails• Conduct Executive Business Reviews • Professional presence with the ability to listen, understand, and present to customers• Ability to use discretion and independent judgment in matters of significance, including customer renewal discussions• Successful track record managing customers with demonstrated strength in building relationships, managing escalations, and ability to increase revenue• Strong communication, interpersonal, and problem-solving skills• Empathetic, positive attitude with a desire to help customers achieve their goals Show less

Lucerne, California, United States

• Gained experience in B2C marketing of an ecommerce product, B2B marketing, market research, graphic design, video production, and blog writing• Experience in startup environment and applications (Discord, ClickUp, Microsoft Teams, & Zoom)• Assisting with communication between the engineering and marketing teams• Proofreading the white paper • Copywriting • Managing task independently and in a timely manner

London, England, United Kingdom

• Experience with startup environment and applications such as Hubspot, CODA, ClickUp, Zoom, Google Meets, and Slack• Adaptable and comfortable in ambiguous situations, confident in working through unknowns and difficult situations• Detail-oriented, focused on delivering results and driving things to completion• Strong communication skills, tailored to the specific relocator and reflective of my understanding of the customer• Organized and efficient, prioritizing time and… Show more • Experience with startup environment and applications such as Hubspot, CODA, ClickUp, Zoom, Google Meets, and Slack• Adaptable and comfortable in ambiguous situations, confident in working through unknowns and difficult situations• Detail-oriented, focused on delivering results and driving things to completion• Strong communication skills, tailored to the specific relocator and reflective of my understanding of the customer• Organized and efficient, prioritizing time and relocators effectively• Customer-obsessed, putting the customers' needs first and being empathetic to their needs Show less

Clovis, California, United States

• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.• Answered requests and concerns with friendly and knowledgeable service.• Stayed up to date on latest trends in sales promotions, product updates and service changes.• Outlined product features and answered questions about delivery policies, service standards and other areas of interest.• Set up appointments and maintained organized… Show more • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.• Answered requests and concerns with friendly and knowledgeable service.• Stayed up to date on latest trends in sales promotions, product updates and service changes.• Outlined product features and answered questions about delivery policies, service standards and other areas of interest.• Set up appointments and maintained organized calendar.• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.• Contacted new and existing customers to outline benefits of products.• Monitored customer order process and addressed customer issues.• Fostered relationships with customers to expand customer base and retain business. Show less

Clovis, California, United States

• Operated cash register and provided accurate change• Answered and directed incoming calls on multi-line telephone system• Delivered administrative support by making copies, sending faxes, organizing documents, and rearranging schedules• Oversaw office inventory by restocking supplies and submitting purchase orders• Prepared correspondence, reports, and other documents with correct punctuation, capitalization, grammar, and spelling• Reconciled daily cash variance reports… Show more • Operated cash register and provided accurate change• Answered and directed incoming calls on multi-line telephone system• Delivered administrative support by making copies, sending faxes, organizing documents, and rearranging schedules• Oversaw office inventory by restocking supplies and submitting purchase orders• Prepared correspondence, reports, and other documents with correct punctuation, capitalization, grammar, and spelling• Reconciled daily cash variance reports, tracking overages and shortages through summary reports, and comparing against past variances• Managed customer personal files by filing and digitizing them. Show less

Clovis, California, United States

• Ensured guest satisfaction and positive experiences through friendly interactions• Welcomed large volume of guests and improved customer service• Answered phones and responded to customer inquiries• Educated guests on property information and directions• Promoted high level of guest satisfaction through friendly interactions• Inspected customer returns for damage and determined return eligibility• Consulted supervisors for returns or exchanges outside of normal… Show more • Ensured guest satisfaction and positive experiences through friendly interactions• Welcomed large volume of guests and improved customer service• Answered phones and responded to customer inquiries• Educated guests on property information and directions• Promoted high level of guest satisfaction through friendly interactions• Inspected customer returns for damage and determined return eligibility• Consulted supervisors for returns or exchanges outside of normal procedures for customer satisfaction Show less

Clovis, California, United States

Master Of Library & Information Science - Mlis, Library And Information Science, 4.0

• Able to apply fundamental principles of planning, management, marketing, and advocacy • Proficient in designing, querying.

Bachelor Of Arts - Ba, Psychology

•Minor in Sociology •Completed coursework in Intercultural Communication, Social Psychology, Experimental Methods, Statistics.

Associate Of Arts - Aa, Psychology

AA-T in Psychology for transfer to a four year university

Associate Of Arts - Aa, Social Sciences

Associate Of Arts - Aa, Liberal Arts

Education record