Ciara Duff Qfa Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

• Perform independent regular controls testing across Barclays Europe Private Bank
• Supporting and providing advice to colleagues in relation to key regulatory and control topics
• Collaborating with colleagues across EMEA to deliver control improvements, including driving consistency across the business
• Escalating and dealing with key stakeholders to ensure that risk events, issues and errors are effectively managed through to closure
• Data Protection Champion for Barclays Europe Private Bank. Support with the identification and reporting of any data related incidents that may occur
• Supporting the implementation of key change programmes by designing or implementing controls and delivering training to colleagues across Barclays Europe Private Bank

Dublin, County Dublin, Ireland

• Risk Specialist for Department
• Review of departmental processes and the identification of any risks posed to the department. Following this, the logging of identified Risks and the development of controls used to mitigate these risks.
• Assembling data for Controls review testing to ensure Controls are operating successfully.
• Logging of events and issues identified for the department including Data Breaches
• Ensuring all members of the department have completed regulatory required training and an update training record is kept
• Key contact for departmental colleagues in relation to any risk or compliance queries

Dublin, County Dublin, Ireland

• Complaints Co-ordinator for Volkswagen Bank Ireland.
• Ensuring that all complaints are investigated thoroughly by telephone and written correspondence within required SLA and are logged and tracked as per CPC and regulatory guidelines.
• Liaise with internal departments during complaints investigation stage and report anybreaches if identified
• Assist compliance department in the investigation of any complaint cases received fromFinancial Services and Pensions Ombudsman
• Investigating root cause of complaints to identify trends and take measures to ensure thatissues do not reoccur. Prepared results of same for presentation to Senior Management
• Assisted auditors during audit periods and ensured that relevant feedback was implemented

Dublin, County Dublin, Ireland

As per following role with title change and role promotion.

Manchester, England, United Kingdom

• Opening new files onto the case management system which included a high level of dataverification in an efficient manner
• Ensured that all data was correctly recorded for reporting purposes
• Call centre call handling in a highly pressurised and time reviewed environment
• Attending to the reception area of the firm – including diary and board room management,meeting and greeting clients
• Trained new members of staff

Dublin, County Dublin, Ireland

• Managed team of 15 directly - 35 indirect.
• Safe and cash management – including possession of safe keys
• Ensuring opening and closing balances of all tills were correct and resolving any cashdiscrepancies as they arise
• Ensured that the highest levels of customer service were displayed by my team and I
• Responsible for dealing with any customer issues and complaints as they arose and handlingthese accordingly
• As part of a management team ran customer service workshops to increase customerawareness and quality of service amongst staff

• Managed team of 10
• Enhance the customer experience by leading team of associates in providing strong customerservice
• Supervise the shop floor on a daily basis by delegating work amongst staff and rotating andco-ordinating their activity
• Supervise staff to ensure that they completed daily tasks to a sufficient level and that theirbehaviour was in accordance with the company guidelines and took action when necessary.This included goal settings and.
• Responsible for the recruitment and training of new staff members
• Motivate the team to ensure that we hit and exceeded our targets

Professional Certificate - Level 8, Conduct Risk Culture And Operational Risk Management

Bachelor Of Arts Honours - Ba Hons, Business Management, 2:1

Qfa, Qualified Financial Advisor