Ciara Foxx Email & Phone Number

United States

Oversaw procure-to-pay activities while ensuring accounting accuracy, completeness, adherence to SOX Controls; managed resources appropriately to balance workload and ensured key performance metrics were met.Drove team performance by managing the on-boarding & training process, setting clear expectations, and measuring results; participated in the performance management process, including performance reviews, team & individual development.Prepared, monitored, and forecasted budget for the fiscal year.Analyzed and reviewed budget request to ensure compliance with established policy.Collaborated with the team and business partners to identify, design, and implement process improvements for greater efficiency and effectiveness.Oversaw, supported, and performed accounting activities, including month end close journal entries, account reconciliations and balance sheet fluctuation explanations; managed the monthly close process.Analyzed department metrics, including staff productivity and key performance metrics; recommended solutions to drive execution or improve performance.Lead and participated as a subject matter expert for accounts payable in a project to implement a new Power App to replace an outdated process.

Richmond, Virginia, United States

Performed collection activities including but not limited to initiating customer contact via telephone, and written documentation of all collection activities.Communicated sensitive & complex collection strategy/guidance both written & verbal to outside vendors, internal departments: Field Senior Management, Accounting, Legal, Finance Support, Asset Protection, Customer Relations and CarMax Auto Finance.Analyzed and recorded/captured appropriately all new collection accounts for root cause.Initiated process improvements based on root cause analysis including but not limited to Business Operations, Sales Operations, Financial Services, and Asset Protection.With minimal guidance, assessed and executed appropriate collection strategy within the State & Federal Collection Laws and CarMax Compliance Policies.Performed skip-tracing research to locate customers and/or assets to further assess new strategies for collections.Performed general ledger activities including but not limited to account reconciliations, and journal entries.Reviewed collections letters prepared by the Collection Support Team for accuracy and proper documentation. Provide direct feedback as appropriate.Leader within the team and coaching fellow associates within the team on their work product.Work projects as assigned.

Richmond, Virginia, United States

Responsible for responding to and resolving escalated customer contact and general customer inquiries received at the Home Office. I research and partner with store management and Home Office teams including: Public Relations, Accounting, Legal and Executive Offices. I train and answer questions of visiting store (field) managers for the Customer Relations Rotation (CRR) Program, including providing peer feedback. Some of my role highlights include:• Creating and implementing training for New Hire Onboarding.• Functional expert in different CarMax Systems, Automation Ignitions Systems and People Soft• Participate in projects with internal partners to support business needs and promote continual process improvement

Newport News, Va

Provided service at the CarMax Newport News, Woodbridge, and Fredericksburg stores by scheduling repair appointments, greeting customers in service lanes, generate estimates, write repair orders and complete full cycle follow-ups with customers for an end-to-end service experience.Served as a liaison between the customer and the retail/mechanical associates on the phone before, during and after the service/repair processes.Served in a stretch role as a Service Manager (Fredericksburg) where I benefited from extensive hands-on cross-functional training in several areas of Operations.Managed and lead Associates in our high-volume used car reconditioning operation and retail service operation. Additional responsibilities include achieving production targets, resolving Associate and customer issues, and ensuring compliance with OSHA, EPA and risk management rules and regulations.

Richmond, Virginia Area

Assumed a wide variety of functions, focused on delivering exceptional service to both internal and external customers.Responsibilities included processing documents associated with customer vehicle purchases, assisting customers with questions on tag and title information, processing title transfers, completing DMV paperwork, assisting our purchasing team with in-store auctions, handling accounts payable functions, tendering cash transactions, and preparing bank deposits.Assisted our management team with a store grand opening in Newport News, VA which I later decided to relocate to and transition into a new position.

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Business Administration