Ciara Haro Email & Phone Number

Phoenix, Arizona, United States

● Train and mentor both male and female athletes.● Manage the entire 9-12 grade program.● Coordinate team travel in and out of state.● Prepare materials for parents, students and administrators.● Organized fundraising events.● Oversee pre-season camps and all non-game events.● Supervise 2 assistant coaches to maximize team leadership resources

Phoenix, Arizona, United States

Hired at the facility opening as a front desk receptionist and promoted to a lead position.● Trained multiple employees.● Connecting with potential new hires.● Led the turnaround of the poorly performing department and increased Yelp scores and reviews.● Registered people for membership and personal training appointments.● Organized and documented daily sales.● Inventoried and ordered supplies.● Supervised general maintenance needs for the facility.● Contacted outside sources for services.● Directed multi-line phones.

Tempe, Arizona, United States

Answered 30 to 60 inbound calls a day. Occasionally outbound calls would need to be made to otherdepartments or to give the customer more information.● Responsible for educating customers on who Carvana is, what we do, and why Carvana is a better way to buy acar.● Carvana utilizes Salesforce, Carma and Jira to easily navigate from system to system.● Using key listening skills added to the organization's ability to function by getting customer matters resolvedquickly.● Anticipating issues, leaning into problems, and resolving them quickly. Multitasking and prioritizing with urgency.

Phoenix, Arizona, United States

Assisted 60-120 customers daily who had questions about student loans.● Performed professional work in administering and servicing student loans.● Responsible for interpreting and implementing policies and procedures in support of State and Federalguidelines and statutes, evaluating and determining credit eligibility for loans and entitlements.● Ensuring appropriate legal and supporting documents are complete.● Outbound calls to customers to receive more information to submit documents.● Extensive experience with Microsoft Word, Adobe, Teamworks and other software programs used at Wells Fargo● File all customer related information accurately and timely by computer.● Consistently beat handling time goals by 9%

Phoenix, Arizona, United States

First contact for new clients, ascertain client’s needs to determine proper care.● Schedule and confirm appointments for 5 offices.● Verify client information.● Collect appropriate documentation and maintain client file charts and records.● Provided follow-up to maintain patient continuity and loyalty.● Received Receptionist of the Year for 2018.

Phoenix, Arizona, United States

Connected and worked with many different individuals from all walks of life through coffee● Stocked products.● Took orders via phone and tablet● Made to order drinks

Phoenix, Arizona, United States

● Communicated with verbal and nonverbal developmentally disabled childrens.● Provided them with comfort, encouragement, and positive reinforcement.● Responsible with coordinating with other staff members to come up with various activities● Contacting outside sources for field trips● Update parents about IEP goals● Connect on a daily basis with company and client needs