Ciara Heffernan work email
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Ciara Heffernan personal email
Data-driven strategy lead focused on product and customer experience. I have spent the last 9 years working in start-ups and tech in both New York and London. I am highly skilled in leading the strategies of multiple projects at a time, always looking through a data and strategy-focused lens. Currently working at Spotify London as a strategy lead on the Customer Experience team. Our mission is to champion the insights we gather through customer support to inspire the continuous improvement of the experience. Previous to this role I worked on the Ads side of Spotify in New York, as well as 3 years working for Irish start-up Trustev, also in NY.
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Customer Experience Senior LeadSpotifyLondon, Gb
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Customer Experience Strategy LeadSpotify Mar 2021 - PresentStockholm, Stockholm County, SeCurrently working as a Lead on the newly established Customer Experience team. Our mission is to champion the insights we gather through customer support to inspire the continuous improvement of the experience. I use data and insights to help influence and communicate across product teams at Spotify, always keeping the customer experience front of mind.
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Operations LeadSpotify Nov 2018 - Mar 2021Stockholm, Stockholm County, SeWorked as the Operations Lead for Ad Studio, supporting Ad Studio’s operations across 28 of its markets. Focusing on maintaining an efficient operational rhythm, as well as ensuring systems and processes can scale with Ad Studio’s projected growth. Serve as a trusted partner manager for Ad Studio's arm of customer support, as well as consulting on strategic and operational decisions for new market launches.
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Technical Account ManagerSpotify Sep 2017 - Nov 2018Stockholm, Stockholm County, SeWorked on Spotify’s self-serve ad platform, Ad Studio as a Technical Account Manager, supporting the clients and growth of the platform.
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Senior Analyst: IntegrationsTransunion May 2015 - Aug 2017Chicago, Illinois, UsWorked as Senior Analyst for Integrations and Onboarding of Identity Solutions at Transunion.Transunion acquired Trustev in December 2015.Responsible for the onboarding and integration of US customers into the Digital Verification product (formerly Trustev).- Worked through the onboarding process with customers from pre-contract.- Gathered business requirements from clients, and planned the project deadlines and milestones. - Supported customers through integrating with Trustev's API, including technical support and troubleshooting of issues. -
Integration EngineerTrustev May 2015 - Dec 2015Cork, IeResponsible for the onboarding and integration of US customers at Fraud Software start-up, Trustev.- Worked through the onboarding process with customers from pre-contract.- Gathered business requirements from clients, and planned the project deadlines and milestones. - Supported customers through integrating with Trustev's API, including technical support and troubleshooting of issues. -
Junior Technical AssistantUniwink Sep 2014 - Dec 2014Cork, IeInterned for “UniWink”, an eLearning Start-up Company.Was heavily involved in the uniwink.com re-launch in December 2014. Project included working closely with UniWink’s Web Developer, meeting pressurized deadlines, and carrying out extensive testing.Worked in HTML, CSS, JavaScript, PHP, and Bootstrap. Also used SQL and phpMyAdmin for the management of the database. Maintained UniWink's blog through Wordpress.Was also involved in the marketing of the brand through maintaining the brand's voice on various social media platforms.
Ciara Heffernan Skills
Ciara Heffernan Education Details
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University College CorkEbusiness -
University College CorkInformation Systems And Marketing
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Ecole De ManagementInternational Management (Erasmus)
Frequently Asked Questions about Ciara Heffernan
What company does Ciara Heffernan work for?
Ciara Heffernan works for Spotify
What is Ciara Heffernan's role at the current company?
Ciara Heffernan's current role is Customer Experience Senior Lead.
What is Ciara Heffernan's email address?
Ciara Heffernan's email address is ci****@****tev.com
What schools did Ciara Heffernan attend?
Ciara Heffernan attended University College Cork, University College Cork, Ecole De Management.
What are some of Ciara Heffernan's interests?
Ciara Heffernan has interest in Children.
What skills is Ciara Heffernan known for?
Ciara Heffernan has skills like Customer Service, Html, French, Css, Php, Java, Javascript, Sql, Analysis, Start Ups, Object Oriented Design, Requirements Gathering.
Who are Ciara Heffernan's colleagues?
Ciara Heffernan's colleagues are Tofayel Ahmed, Lucas Isidorio, Christine Leung, Andra Elena, Anders Ekstrand, Parker Adel, Henrik Persson.
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