➤ Prioritized needs and multi-tasked across multiple health care providers within 1 office, including an MD, DO, and PA.➤ Quickly adapted to changes due to the COVID-19 pandemic, including for obtaining and processing specimens.➤ Optimally supported patient care and business needs of a fast-paced environment, organizing/streamlining patient flow.➤ Welcomed more than 30 patients daily, preparing charts and treatment rooms, and aiding Physicians with exams.➤ Elicited and recorded patient medical histories, allergies, vitals, test results, and other information for medical records.➤ Adeptly recorded medical and clinical data, with the highest degree of accuracy and confidentiality standards.➤ Consulted and coordinated with health care team members to assess, plan, implement, and evaluate patient care plans.➤ Participated in weekly patient care meetings and progress reports, while meeting company and Federal criteria.➤ Delivered compassionate support, attention, and education to patients and families, keeping patients' wellbeing in mind.➤ Aided clinicians with EHR in-basket management for prescription refills, results, authorizations, and referrals.➤ Provided timely feedback regarding service failure or concerns, and helped to de-escalate volatile situations.➤ Identified clinical, social, safety, psychological, and spiritual issues for the patient, and articulated to their providers.➤ Adhered to company policies and procedures and regulatory standards set forth by JCAHO, HIPAA, and other agencies.➤ Incorporated cultural and ethical perspectives in the nursing practice, and proactively identified and resolved concerns.

➤ Managed data across multiple databases and created reports to identify patterns and monitor effectivity of programs.➤ Developed public outreach strategies to increase community engagement, and triaged a high volume of inquiries.➤ Strategically coordinated and helped to manage schedules, field trips, and special events for 60 staff and 140 students.➤ Anticipated concerns and challenges, and independently suggested solutions, exercising initiative and good judgement.➤ Discovered and fulfilled customer requirements through a series of strategically layered questions and discussion.➤ Maintained attendance records for 200 people, and tracked/submitted employee timesheets for payroll processing.➤ Exemplified excellent customer service in interactions with all customers and key stakeholders, increasing satisfaction.➤ Fostered a team culture of productivity, while managing a high-volume of work and finding ways to increase efficiency.➤ Investigated and responded appropriately to all complaints, taking effective, corrective action when necessary.➤ Proactively reviewed work procedures and identified operational problems, determining ways to improve performance.➤ Closely reviewed files to confirm accuracy and ensure compliance with company policies and procedures.➤ Provided friendly, knowledgeable service, answering questions and concerns of patients, staff, and business partners.➤ Ensuring minimal turnaround time and high-quality results on all requests, prioritizing needs to meet deliverables.

➤ Effectively played a key role in the development, design, execution, and dissemination of the research projects.➤ Prioritized and managed simultaneous research, while organizing, coding, and analyzing large quantities of data.➤ Performed state-of-the-art Laboratory procedures, including analyzing samples on the Isotope Ratio Mass Spectrometry.➤ Conducted quality control checks, calibration, and configuration of the Elemental Analyzer for reliability and validity.➤ Managed project datasets, processing and compiling data utilizing Microsoft Excel to ensure precision and accuracy.➤ Supported the reporting of results, and created visuals for publications, presentations, and conference submissions.

➤ Sales Associate – Victoria's Secret, Sanford, FL – 2016 to 2017➤ Cashier – Walgreen's, Sanford, FL – 2014 to 2016