A dynamic professional with extensive experience in educational administration, client services, teaching, training, and change management. I hold a BA degree in English and Psychology, a SETA Certification in Change Management, and a Postgraduate Diploma in Management (Business, Financial and Project Management). I have a proven ability to lead teams, implement strategic changes, and improve operational efficiency. My roles have included managing admissions, academic reporting, marketing, school tours, and logistics. I am a strong communicator and problem-solver, passionate about education business, social justice, and continuous growth. I have demonstrated expertise in developing and executing effective projects, strategies and change initiatives to enhance client experiences and streamline organizational processes.
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Project ManagerZenzero Agency Sep 2024 - Present -
Client Experience OfficerCrawford International Jul 2021 - Sep 2024City Of Johannesburg, Gauteng, South AfricaAs a Client Experience Officer and Academic & Systems Administrator at Crawford International, Ciara-Jo Small played a pivotal role in enhancing school operations and improving client relations. She implemented effective change management strategies, managed client relationships, and developed retention strategies. Ciara-Jo coordinated with various stakeholders to ensure responsive client service, led workshops and training sessions to facilitate organizational change, and collaborated with IT teams for system upgrades. Her role also involved analyzing data for budget projections, recommending process improvements, and overseeing project management to streamline operations and achieve organizational goals. -
AdministratorCrawford International Nov 2018 - Jun 2021City Of Johannesburg, Gauteng, South AfricaThe role of Administrator involves managing admissions to ensure a seamless experience for prospective students and families, overseeing the creation and distribution of accurate academic reports, and developing marketing strategies to enhance the school's visibility. The position includes organizing school tours, handling various administrative tasks, maintaining schedules, and providing support to staff and students. Additionally, it involves coordinating logistics and operations, such as event planning, transportation, and supply management, to ensure the smooth execution of daily activities and special events.
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Aftercare SupervisorCrawford International Jul 2018 - Dec 2019RivoniaResponsible for overseeing the after-school program, ensuring a safe, engaging, and nurturing environment for students. This role includes planning and implementing activities that promote students' social, emotional, and academic development. The Aftercare Supervisor manages daily operations, coordinates with parents and school staff, and supervises aftercare staff. Key responsibilities include maintaining accurate attendance records, handling behavioral issues, ensuring compliance with school policies, and providing homework assistance. The role requires strong leadership, excellent communication skills, and the ability to create a positive and supportive atmosphere for all students.
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Head TeacherSofia Christian Academy Sep 2014 - Jun 2018Sofia City, BulgariaThe Head Teacher is responsible for leading and managing the educational environment, ensuring high standards of teaching and learning. This role involves liaising with parents and pupils to foster strong communication and support, mentoring new teachers, and implementing strategic systems and structures to streamline the teaching environment. The Head Teacher arranges assessments, oversees report writing, and sources curriculum materials. Additionally, the role includes teaching Mathematics, History, and Science to four different grade levels, ensuring a comprehensive and engaging learning experience for students. Strong leadership, organizational skills, and the ability to build positive relationships are essential for this role.
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Assistant Office ManagerNgenious - Business Solutions Jun 2013 - Dec 2013City Of Johannesburg, Gauteng, South AfricaThe Assistant Office Manager is responsible for overseeing office administration to ensure efficient daily operations. This role includes managing general office duties, coordinating daily and weekly schedules for staff, summarizing and communicating policies, and handling reception tasks. The Assistant Office Manager plays a key role in maintaining an organized and productive office environment, supporting staff, and enhancing overall office efficiency. Strong organizational, multitasking, and communication skills are essential for success in this position.
Ciara-Jo Small Skills
Ciara-Jo Small Education Details
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Business Administration And Management, General
Frequently Asked Questions about Ciara-Jo Small
What company does Ciara-Jo Small work for?
Ciara-Jo Small works for Zenzero Agency
What is Ciara-Jo Small's role at the current company?
Ciara-Jo Small's current role is project manager for ZenZero Agency.
What schools did Ciara-Jo Small attend?
Ciara-Jo Small attended Iie Rosebank College, University Of South Africa/universiteit Van Suid-Afrika.
What skills is Ciara-Jo Small known for?
Ciara-Jo Small has skills like Public Speaking, Microsoft Excel, Management, Leadership, Tutoring.
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