Ciara Lepage Email & Phone Number

Tampa, Florida, United States

● Recruited by McKinsey as an external contractor and offered a full-time position after 10 months of exceptional results, showcasing my dedication, expertise, and hard work● Teaming up with the Recruiter, I spearheaded a sensitive and high-level hiring initiative, successfully filling 16 critical roles within an astonishingly short span of 3 weeks. Leveraging my exceptional coordination skills, I managed all aspects of the recruitment process and provided regular progress updates to HR, Hiring Manager, Recruiter, and Recruiting Manager● Working collaboratively with 4 other colleagues, I reevaluated and reconstructed our firm's candidate survey. By leveraging our collective expertise and utilizing innovative approaches, we successfully revamped the survey, making it more comprehensive, insightful, and valuable to our organization● I designed and implemented an effective team coverage system that optimized workflow and productivity, reflecting my strong leadership and innovative problem-solving skills● Co-lead an EA/RA relationship project to enhance the interview process and overall stakeholder experience ● As a key member of the Talent Attraction team, I played an instrumental role in creating the current Office Logistics Resources for both US and European offices● Operated and maintained applicant tracking and candidate management systems ● Developed and fostered strong, trusting relationships with stakeholders and colleagues globally● Successfully coordinated schedules in multiple global time zones● Drawing on my strong leadership and team-building skills, I played an integral role in developing and implementing highly effective onboarding and orientation programs that enabled new colleagues to quickly integrate into our team and excel in their roles, while fostering a positive and collaborative work environment

Brandon, Florida, United States

• ServSafe and Boars Head certifiedDelivered exemplary customer service to guests, even in peak business periods through deep commitment toknowledge and performanceMade food according to standard recipes with requested changes for customer satisfactionMaintained clean, trash-free workspaces to maximize productivity and safetyLearned other teammates' work tasks to train as backupListened to customer requests and suggested additional menu items as appropriate to upsell productsTook special orders for event catering and party trays, assisting customers by recommending additionalitems, condiments, and garnishesResponded to telephone inquiries regarding available products and services and helped customers makeappropriate choicesPrevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures

Brandon, Florida, United States

Supported front office staff in checking patients in and out, collecting payments, scheduling, and answeringquestions regarding insurance, eligibility, and prior authorizations of medications and glassesVerified appointments for future schedules and verified insurancesPerformed visual field testing, optical coherence tomography, non-contact tonometry and accurately executedpre-exam data collectionAssisted with dilating patients or using eye medications when directed by optometristWorked with electronic systems to input patient history, personal information, and pre-test resultsMonitored patient flow by adhering to scheduled appointments, working within allotted amount of time andproperly communicating delaysMaintained upkeep and cleanliness of equipment and roomsTrained first-time contact wearers on insertion/removal of lenses and care guidelines

Brandon, Fl

Reviewed and validated patient insuranceCompleted explanation of benefits list for every patient with insuranceAssisted in managing the schedule for two dentists and two hygienists while proactively filling gaps in theschedule when neededControlled and managed document processes by reviewing files, records and critical information to confirmaccuracy and comply with company policies and proceduresCommunicated with patients regarding billing, scheduling, benefits, and company informationAssisted in creating treatment plansAssisted hygienists with periodontal chartingManaged electronic filing systems, phone/email correspondence and handled incoming and outgoing mailand faxes

Brandon, Florida

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices,company procedures, and technology systemsProvided thoughtful guidance to personnel in navigating and resolving snags in productivityControlled all cash within the store by communicating and enforcing certain procedures for moneymanagement with employees: Petty Cash logs, bank deposits, single drawer accountability, settling creditcard batches every nightConsistently achieved high percentage mystery shop gradesMaintained store website and Uber menuForecasted supply and demand requirements to ensure stock availability and performed complete inventorychecks of all stock and supplies at directed intervalsConducted employee evaluations to provide adequate feedback and recognize quality performanceResponded to customer complaints by effectively communicating and devised solutions to stimulatecustomer satisfactionMonitored customer preferences to determine focus of sales effort

Palm Harbor, Florida

• Used Zedesk ticket management system to handle customer requests via multi-line phone system, email, and live chat (simultaneously)• Solely responsible for tracking company shipments using excel sheets by receiving updates and resolving issues directly with carriers• Recorded details of conversations, actions performed, or updates in the customer account

Palm Harbor, Florida

• Cheerfully greet customers and assist in dining arrangements/placement• Utilized computer based technologies to communicate with staff and manage the flow of the entire FOH• Communicated with customers via phone or directly to answer question or schedule call aheads • Multi-tasking skills were executed when being a team player to assist in serving food and bussing tables while completing my requirements

Largo, Florida, United States

• Answered the phones and scheduled interviews and meetings • Entrusted with organizing, maintaining, and managing personnel files• Ensured all employees timecards were correctly filled out daily• Assisted in setup of employee and management payroll weekly • Scanned and transcribed information from hard-copy into digital formats• Designed and maintained electronic and paper filing systems• Assist in making inbound sales calls • Purchased the required office supplies

Brandon, Florida

• Provided excellent customer service while meeting production deadlines• Maintained a clean workspace • Implemented multi-tasking skills to excel in fast paced work environment • Ensured accuracy in all tasks completed • Handled cash flow without drawer shortages

Currently Pursuing, Dental Hygiene/Hygienist, 3.75

Activities and Societies: Phi Theta Kappa

High School Diploma, Business Administration And Management, General, 3.9 Gpa

Activities and Societies: National Honors Society, Leo Club, Chamber Choir, President of Silhouettes (Show Choir).