Ciara Lopez, Ms Email & Phone Number

• Led strategic initiatives in business process optimization and analytics, focusing on enhancing employee benefits and wellness programs.
• Monitored benefit plan effectiveness, identified medical and pharmacy claims trends, and benchmarked programs to initiate targeted wellness initiatives, resulting in reduced high-cost claims.
• Oversaw implementation of a cost-effective third medical plan and three voluntary products, while simplifying premium reduction programs to promote employee well-being.
• Conducted detailed financial analysis, managed payments and reimbursements, and ensured compliance with Master Services Agreement with Third-Party Administrators.
• Provided managerial oversight, directly reporting to the Employee Benefits and Wellness Manager, supervising a team, and offering technical consultation to internal staff and vendors to optimize benefits delivery.
• Expertly built and customized reports in Workday for eligibility reporting and population analysis.

• Contact Management
• Key member of the implementation team for transitioning a newly awarded contract (2022) covering medical, pharmacy, and dental services with a Third-Party Administrator.
• Directly liaised with vendors to address enrollment, eligibility, insurance card ID, billing, and legislative updates impacting benefit plan design.
• Developed and implemented a comprehensive contract tracking tool to manage workflow and ensure contract compliance.
• Prepared agenda memos for routing through the Board of County Commissioners, County Administrator, or Procurement Official.
• Monitored certificate of insurance to ensure vendors are compliant and the county is insured from liabilities.Employee Benefits Administration and Billing

Managed end-to-end lifecycle of Workday benefit implementation, ensuring alignment with organizational needs. Led seamless migration of benefit data, maintained accuracy and confidentiality. Customized workflows in Workday to optimize processes and boost efficiency in benefit administration. Implemented automation to streamline operations and reduce manual.

Well versed in reviewing and qualifying a domestic relations order in accordance with ERISA.First point of contact when a domestic relations order is received to determine benefit for both parties. Upon review, provides confirmation if the domestic order is considered qualified or a non-qualified domestic relations order.Issues Benefit Determination.

Reviews prepared calculations and correspondence to ensure it has the correct information before sending to the participant.Reissues purged check and makes necessary updates or changes in issuing benefit checks.Prepares the benefit applications which are sent to the participants. Responsible for entering the participant’s profile in the system.Participates.

Prepares acknowledgment, follow up and income verification letters.Take customer calls and provide customer satisfaction to ensure that customer calls are handled courteously and with the utmost professionalism.Participates in building the pension database of newly acquired clients.

In-charge of the processing of the payroll including but not limited to vacation/sick leave, pay adjustments, timekeeping of all the employees of the store.Manage 201 files, trained in recruitment, processing of I-9 and other on-boarding requirements and other tasks assigned by the manager.In-charge of the safekeeping and balancing of all the cash.

Master Of Science - Ms, Human Resources Management And Services

Bachelor Of Science, Psychology