Ciara Mathis Email & Phone Number

Managed multiple speciality billing AR processes simultaneously. Managed all insurance eligibility processes. Developed solutions for multiple areas in revenue cycle that decreased denials and ultimately improved revenue.

Developed workflows that doubled insurance eligibility revenue in less than 2 years. Integrated automatic demographic updates and claim filing process for insurance eligibility that reduced operating cost significantly. Implemented and managed vendor process that involved all areas of the AR workflow.

Developed and maintained insurance eligibility processes for multiple workflows within the AR cycle. Served as PM and lead implementation liaison for an outsourced AR processes. Assisted in process improvement ideas, strategy, and development within Rev Cycle.

Worked primarily on implementing and managing chart flow for frontend operations on new M&A facilities during a time of rapid growth. Managed a team of 20 employees. Operated at the lowest cost per chart in the company while processing the highest volume. Worked to streamline efficiencies by centralizing operations to one location.

Recorded and reported patient satisfaction ratings of our providers to divisional leadership and facility medical directors. The collected data was used to improve provider bedside manner, improve patient experience, and better the Press Ganey results of each facility.

Halls, Tennessee, United States

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate Of Science (A.S.)