Ciara Mattimoe Email & Phone Number

Kildare, County Kildare, Ireland

• Daily data analytics and reporting, analysing and documenting business targets, results, systems, and processes.• Providing ongoing reporting of metrics to report business performance directly to GBD’s and GMD’s.• Preparing and submitting reports and utilising data visualisation tools to effectively communicate business insights.• Working closely with National and International IT on projects and system improvements.• Currently working on a project which aims to bring Aldi suppliers onto a new supplier portal.• Supporting National Buying Ireland (170 employees) with any IT needs, queries, or problems over the phone, via teams, via the IT mailbox or in-person.• Providing system training to new starters and current employees where needed. Creating and maintaining training manuals.• Actively managing my responsibilities by using initiative and suggesting ways of improving processes and systems for greater efficiency.

Kildare, County Kildare, Ireland

• Weekly reporting on website performance and analytics including in-depth analysis on customer trends.• Creating and maintaining the customer surveys and customer feedback. • Processing invoices and maintaining accurate records to assist with Financial Plans and Accruals.• PA duties for the eCommerce Director and team.• Creating user stories for new developments on the website and completing UAT after deployment.• Planning and lead rollout of key events and trials, including performance analysis on same.• Content and website management alongside category analysis to drive margin on the online store.• Product photography - Creating and maintaining a new optimized photography process with an aim to reduce company costs.• Performing checks on the weekly offers with close attention to detail.• Monthly competitor benchmarking.• Frequently used systems include Adobe Analytics, Tableau, OMS, CMS, PIM.

New York, United States

• User administration including setup, creating new users, maintaining accounts and password management in the Simplicity software.• System maintenance and updates to new versions. Working closely with the support team at Simplicity to create new features necessary for business functions.• Remotely installing software.• Informing new staff members of the existing security protocols. • Creating, automating and maintaining templates.• Updating client accounts and general account maintenance. • Assigning tasks to each team member.

Dublin, Ireland

• Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently via phone and email. Maintaining and achieving KPIs.• Acting as the first point of contact for handling customer requests and responding through assistance. Listening to the customer's issue and providing an explanation alongside a solution.• Logging onto a customer’s system via LogMeIn and resolving their issue promptly and within SLA’s.• Preparing an escalation document to forward to our development team for further investigation. Understanding when a request must be escalated.• Software configuration and web technologies. Planning and undertaking software upgrades.• Using our bespoke pseudocode to write calculations. - SQL and Database experience.• Creating bespoke customer reports and amending and updating existing customer reports.- Changes to Customer Reports- Amending Shifts & Rosters- Software Configuration- Software Upgrades- General System inquiries- Database Queries

Naas

- Responsible for all aspects of account administration, queries, and commercial support- Managing customer orders and requests in line with company procedures- Resolving service issues where possible by clarifying customer complaints and escalating appropriately- Maintaining strong relationships with all customers and with the rest of the supply chain and all departments- Working with many types of technology and software including SAP & MDG.

County Dublin, Ireland

I was welcomed to the IT section of Zeus in October where I was given the opportunity to look after all of our eCommerce Customer Service duties. These include; taking and making customer phone calls, answering any and all emails sent to the Zeus help desk, looking after queries sent via the website itself and the online chat platform. I will also keep a close eye on the customer orders and the website itself to ensure everything is running smoothly. As of Monday 22nd of January I have also been assigned as the PA to the CEO on top of my other duties.

County Dublin, Ireland

• General PA duties such as organizing and setting up meetings all over the world for the CEO.• Creating PowerPoint presentations for potential and current clients.• Updating and creating customer orders for global customers.

County Dublin, Ireland

From the outset of my role as a CSE in Zeus, I have been given more and more responsibility.My roles in the sales department were; Taking and making customer calls, processing orders, uplifts and credits, scanning all delivery dockets and POD's, working as the receptionist for the office and dealing with walk in customers, looking after our Frank and Honest orders and emails and other general office duties.

Naas, Co. Kildare

During my time working In Trax I excelled in all areas of my job. I quickly became a trusted employee and was given a large section of the restaurant to look after each night. My regluar duties included; Welcoming and seating customers, taking and processing orders, making and serving drinks, running orders and cleaning tables, taking payments and making bookings and many more. As well as looking after sections of the restaurant, there is a huge emphasis on team work within the business. I was left in charge of the restaurant alongside the sous chef on days when the management could not make it in. I gained a huge amount of customer service skills from working in Trax. A high level of service is expected here at all times and standards must be maintained constantly. I learned to withhold perfect service even during high pressure times in the restaurant.

Bachelor Of Science - Bs, It Management

Modules covered: Software Development 1 (Python), Software Development 2, Object Oriented System Analysis, Computer Architecture, Business.

Itec & Fetac Diploma, Beauty Therapy, Distinction

I studied on a full time basis for two years at Crumlin College of Further Education. Academic and practical learning were focused.