Field Support Supervisor
Current
Oct 2020 - Present
AeroLeads people directory · profile
Ciara Mcdonagh Email & Phone Number
Quality Assurance and Customer Experience Analyst
at
Virgin Media Ireland
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Quality Assurance and Customer Experience Analyst
Location
Ireland, Ireland, Ireland
Company size
Who is Ciara Mcdonagh? Overview
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Quick answer
Ciara Mcdonagh is listed as Quality Assurance and Customer Experience Analyst at Virgin Media Ireland, a company with 430 employees, based in Ireland, Ireland, Ireland. AeroLeads shows a matched LinkedIn profile for Ciara Mcdonagh.
Ciara Mcdonagh previously worked as Field Support Supervisor at Virgin Media Ireland and Customer Experience Analyst at Virgin Media Ireland. Ciara Mcdonagh holds Illustration And Animation Drawing Studies, Illustration from Ballyfermot College Of Further Education, Dublin 10, Dublin..
Company email context
Email format at Virgin Media Ireland
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Virgin Media Ireland
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Profile bio
About Ciara Mcdonagh
Quality Assurance for Virgin Medias inbound and outbound centres (all LOB) including Limerick, Manila and Coventry. Strong passion for customer support, services and quality control.
Listed skills include Illustration, Graphic Design, Sculpture, Photoshop, and 16 others.
Current workplace
Ciara Mcdonagh's current company
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Virgin Media Ireland
6 roles
Ciara Mcdonagh work experience
A career timeline built from the work history available for this profile.
Customer Experience Analyst
Sep 2016 - Oct 2020
Quality Analyst - Personal Improvement Coach
In this position, I analyse, review and report on 200+ employees in Technical Support for one of the lead telecommunications companies in Ireland. I review each of these employee's customer interactions on a monthly basis, and present a performance review to both the agent and their manager. I ensure that each employee is following correct procedure.
Oct 2015 - Sep 2016
Senior Technical Support Executive
In this role, I provide direct technical support to customers for multiple products - Fibre Optic Broadband (FTTH & FTTC), IPTV, DSL, Dial-Up, Standalone Broadband, Satellite Broadband, static/dynamic IP configuration, PSTN, Email support, Residential IP customers, and Wireless extenders/adaptors.I assist with troubleshooting customer's issues via email.
Oct 2014 - Nov 2015
Graphic Designer
Purcell Print
Sole Graphic Designer employed.This means I managed each and every job that comes in, from ordering to delivering, with the supervision of my artistic director. Using InDesign, Photoshop, QuarkXPress, and many more programs on both PC and Mac, I had daily experience with Wedding Stationery, Business Stationery, Posters, Pub & Club Branding, and Memorial.
Aug 2013 - Oct 2014
Freelance Illustration And Sculpture
Freelance / Graphic Design Services
Artistic director of assignments, meeting deadlines and fulfilling briefs for personal clients
Sep 2010 - May 2013
Team & coworkers
Colleagues at Virgin Media Ireland
Other employees you can reach at virginmedia.ie. View company contacts for 430 employees →
PC
Patrick Cox
Colleague at Virgin Media Ireland
Limerick, County Limerick, Ireland, Ireland
View →
JM
Jaclyn Mcgrath Walker
Colleague at Virgin Media Ireland
County Limerick, Ireland, Ireland
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NH
Niamh Holohan
Colleague at Virgin Media Ireland
Tipperary, County Tipperary, Ireland, Ireland
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AM
Aoife Mangan
Colleague at Virgin Media Ireland
Dublin, County Dublin, Ireland, Ireland
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PM
Pat Mcdonald
Colleague at Virgin Media Ireland
Ireland, Ireland
View →
TC
Tom Corcoran
Colleague at Virgin Media Ireland
Cork, County Cork, Ireland, Ireland
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EH
Eoin Hegarty
Colleague at Virgin Media Ireland
Ireland, Ireland
View →
AM
Andy May
Colleague at Virgin Media Ireland
County Dublin, Ireland, Ireland
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VH
Valerie Hickey
Colleague at Virgin Media Ireland
Ireland, Ireland
View →
LO
Leanne O Shea
Colleague at Virgin Media Ireland
County Limerick, Ireland, Ireland
View →
Patrick Cox
Colleague at Virgin Media Ireland
Limerick, County Limerick, Ireland, Ireland
View →
JM
Jaclyn Mcgrath Walker
Colleague at Virgin Media Ireland
County Limerick, Ireland, Ireland
View →
NH
Niamh Holohan
Colleague at Virgin Media Ireland
Tipperary, County Tipperary, Ireland, Ireland
View →
AM
Aoife Mangan
Colleague at Virgin Media Ireland
Dublin, County Dublin, Ireland, Ireland
View →
PM
Pat Mcdonald
Colleague at Virgin Media Ireland
Ireland, Ireland
View →
TC
Tom Corcoran
Colleague at Virgin Media Ireland
Cork, County Cork, Ireland, Ireland
View →
EH
Eoin Hegarty
Colleague at Virgin Media Ireland
Ireland, Ireland
View →
AM
Andy May
Colleague at Virgin Media Ireland
County Dublin, Ireland, Ireland
View →
VH
Valerie Hickey
Colleague at Virgin Media Ireland
Ireland, Ireland
View →
LO
Leanne O Shea
Colleague at Virgin Media Ireland
County Limerick, Ireland, Ireland
View →
2 education records
Ciara Mcdonagh education
Illustration And Animation Drawing Studies, Illustration
Ballyfermot College Of Further Education, Dublin 10, Dublin.
Education record
Abbey Community College, Boyle, Co. Roscommon
FAQ
Frequently asked questions about Ciara Mcdonagh
Quick answers generated from the profile data available on this page.
What company does Ciara Mcdonagh work for?
Ciara Mcdonagh works for Virgin Media Ireland.
What is Ciara Mcdonagh's role at Virgin Media Ireland?
Ciara Mcdonagh is listed as Quality Assurance and Customer Experience Analyst at Virgin Media Ireland.
Where is Ciara Mcdonagh based?
Ciara Mcdonagh is based in Ireland, Ireland, Ireland while working with Virgin Media Ireland.
What companies has Ciara Mcdonagh worked for?
Ciara Mcdonagh has worked for Virgin Media Ireland, Hcl Technologies, Purcell Print, and Freelance / Graphic Design Services.
Who are Ciara Mcdonagh's colleagues at Virgin Media Ireland?
Ciara Mcdonagh's colleagues at Virgin Media Ireland include Patrick Cox, Jaclyn Mcgrath Walker, Niamh Holohan, Aoife Mangan, and Pat Mcdonald.
How can I contact Ciara Mcdonagh?
You can use AeroLeads to view verified contact signals for Ciara Mcdonagh at Virgin Media Ireland, including work email, phone, and LinkedIn data when available.
What schools did Ciara Mcdonagh attend?
Ciara Mcdonagh holds Illustration And Animation Drawing Studies, Illustration from Ballyfermot College Of Further Education, Dublin 10, Dublin..
What skills is Ciara Mcdonagh known for?
Ciara Mcdonagh is listed with skills including Illustration, Graphic Design, Sculpture, Photoshop, Digital Illustration, Teamwork, Indesign, and It.
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