Responsible for the efficient planning of installation teams and associated administrationUtilising relevant agreed KPIs as a basis for the development of Performance Improvement Plans within the organisation and cascades these KPIs throughout the Organisational Team, ensuring that they are translated into activities and followed at all levels. Plans, organises, and measures resources to ensure that client schedules are met.Cost control and tracking of labour through the business, providing accurate costs of projects.Supplier and subcontractor performance reviewEnsure compliance to client requirementsManage material stock to meet business and customer requirementsTeam HR responsibility including recruitment, induction, training, and performance managementH&S responsibility for the all staff including following all policies and proceduresControlling the company fleet including maintenance schedules, damage reporting and fuel consumptionControlling quality of installs and H&S compliance through site inspections, to achieve volume and pass rate objectives.The delivery of tool box talks and company briefings.Ensuring all operation processes are adhered to and complied with.Attend client pre-contract meetings and maintain contact with the client through the contract.Provide the highest level of service throughout the customer journey including complaint and query handlingStrictly adhere to all Health & safety procedures and ensure that the working environment is practical for both yourself and others.Full responsibility for the company expenditure including profitability through cost management.Any other reasonable duties commensurate with the post, which may be allocated from time to time.

Serve as the lead point of contact for all logistical coordination for appointed projectsDispatch of goods to global destinationsObtaining freight costings and updating and maintaining freight rates.Completion of export paperwork, providing accurate documentation in accordance with relevant legislation, customer and carrier requirements.Assist with audits both internally and externally and ensure department meets all compliancy rules & regulations.Correctly declaring consignments to nominated freight forwarders and ensuring export/import paperwork is provided.Arranging customs clearance of goods into global locations as appropriate - issuing instructions to allow timely clearance into various global locations where necessary, authorizing payment/suspension of applicable duties/taxes.Accurately recording and tracking dispatched goods including checks that Shipping Instructions are followed; customs entries are received; shipment paperwork is obtained (Bills of Lading, Air Waybills, and Proof of Deliveries).Resolving customer queries and complaints in a timely and efficient manner.Build and maintain good rapport and excellent relations with key contacts and suppliers.Ensure the timely and successful delivery of required product according to customer needs and objectivesClearly communicate the progress of orders to internal and external stakeholders

Act as the primary point of contact for all stores quality assurance.Assist in the generation of technical complaints and deviations to ensure warehouseactivities are controlled.Manage the QMS requirements of the Stores department.Generation and review of new or revised operating procedures, receiving instructionsand protocols.Generate and maintain monthly stores KPI metrics (Key Performance Indicators) Achieving and improving upon warehouse KPI's through leading effective projects using continuous improvement / project management methodologies.Provide support for the warehouse manager / warehouse supervisor by working as a team toagree priorities, communicate priorities effectively and assist the warehouse staff toachieve them.Assist the warehouse manager to identify and quantify key training and recruitment needs.Organise the reviewing, filing and archiving of Stores department documents so that these can be retrieved for Internal / external enquiries.To assist with the processing of any required additional information or paperwork as required Communicate effectively with the relevant internal customer contact, especially productionmanagers and project managers, regarding material requirements. Ensure they are providedwith all of the relevant information.Represent logistics in all internal meetings relating to the planning, execution, and on-goingmanagement of warehouse requirements.Provide regular updates to internal contacts on timelines and delays and otherqueriesLiaise with internal customers regarding complaints in relation to warehouse activities andescalate to the QA manager or Warehouse Manager as appropriate..Provide printouts from temperature recording devices, analyse and interpret data - if required notify relevant personnel of out of specification shipments.Fulfil any necessary admin duties in relation to the warehouse process as required.Coordinate warehouse activities and planning for availability of storage capacity;

Developing and implementing new administrative systems, such as customer record management (CRM);Developing and implementing new H&S, Quality and Environmental systems to meet ISO standards/auditsSet up and use of a range of office software, including accounts package, payroll, databases and inventorysystem and training others in these softwares;Managing supplier, contractor and customer relationships;Overseeing order processing and inventory management;Overseeing the filing and reporting to the HRMC;Recording office expenditure and managing the budget;Maintaining the condition of the office and arranging for necessary repairs;Delegating work to staff and managing their workload and output;Promoting staff development and training;Organising and chairing meetings with staffOverseeing the recruitment of new staff, including training and induction;Processing paperwork for new employees from interview to placement and inductionMaintaining current employee records and informationTaking care of administration involved with absences and sicknesses.Ensuring adequate staff levels to cover for absences and peaks in workload;Carrying out staff appraisals, managing performance and disciplining staff;Implementing and promoting equality and diversity policy;Writing reports for senior management and delivering presentations;Responding to customer enquiries and complaints;Full stock management and control including quarterly stock-takes.Reviewing and updating health and safety, quality and environmental policies and ensuring they are adhered to;Attending conferences and training.Tracking stock movements, recording to each project and ensuring stock is efficiently replenished.Purchasing of high quality, cost-effective material;Managing calendars for senior managementCoordinating travel arrangements for senior managementCreating technical documents, e.g. O&M manuals;Managing filing systems;Management of social media

To provide a range of receptionist duties including answering the door, greeting visitors, answering calls and forwarding to the relevant contact.Sorting mail, sending external mail and managing internal mailSetup client contracts & jobs on data systemsGenerate H&S risk assessments and method statements where relevantCheck engineers timesheets and reportsTracking stock movements, recording to each project and ensuring stock is efficiently replenished.Get quotations, order equipment and materials for site/office as required or as detailed on specificationEnsure deliveries are received on time to meet planned programme of works. Ensure effective communication with suppliersto limit or contain any delays in delivery and provide necessary information to the client.Receive, check and record receipt of materials, sign off or arrange return of faulty goodsAllocate equipment and materials to engineers as per project requirementsFull stock management and control including quarterly stock-takes.To attend and contribute to meetings where relevant

Earned consistent commendations for exemplary service delivery (average of 200+ customers per shift). Regularly singled out for “going above and beyond expectations” and “providing outstanding service and attention to customers.” Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele. Selected and streamlined restaurant products based on analysis of consumption and sales, resulting in superior inventory and selection for customers. Developed floor plans for restaurant which were especially useful in accommodating large private parties. Outcomes included faster service, improved efficiency and enhanced guest satisfaction. Successfully managed a team of up to 20 waiting staff, ensuring they were aware of their role and performed to the best of their ability; upholding excellent levels of customer service. Also organized staff shifts on a Rota basis. Entered orders into a POS system; prepared daily sales reports for management; conducted monthly inventory and performed cash handling duties.