Ciara Mullaney Email & Phone Number

Ballycoolin, Dublin, Ireland

I manage two Renewal Teams (Nordic and South Eastern European) in Dublin and work closely with the in country teams also to ensure delivery of the annual target for my regions. Responsibilities:• Day to Day management of two renewal teams the Nordics and Eastern European• Manage working relationship and open communications throughout the partner Channel.• Responsible Annual pricing on renewals.• Responsible for the annual renewal revenue for my regions.• Forecasting• Recruitment• Training• Coaching• System processes• Auditing Processes• Weekly / Monthly / Quarterly / Annual employee reviews

Sage

I managed a team of Contract Sales and Retention Executives and a Product Migration Team, both of which are within the Contract Management Department in Sage.The Contract Sales Team focus on the contract sales and the retention of our customers throughout Ireland. Over the past 2 years we have focused on the development of our various support options, alongside team training, development and coaching. This has proven to deliver consistent growth and upside on budget in 2011 and 2012. The Product Migration Team are focused on achieving 100% migration to our alternative business solution, whilst maintaining the highest levels of customer satisfaction. This team are competent in technical support, customer service and contract management to ensure that they are with the customer throughout the entire journey. Responsibilities:• Responsible for delivery of revenue against budget and associated KPI’s.• Commercial communications to customer base (operational)• Ensure the highest standards of customer service are delivered• Demonstrate and deliver management best practice within a customer driven sales environment• Review and appraisal of staff on a monthly basis, weekly team meetings and daily performance meetings as required• Accountable for the validity and integrity of the campaign data and processes.• Provide new profitable and sustainable campaigns to drive team expansion and revenue opportunities.• Reporting on sales/ migration conversions and to ensure the growth of these • Team target setting • Management of team commissions and monthly Incentives• Operational plan – headcount review to ensure delivery of revenue• Budgeting and Forecast for Annual delivery of revenue• Recruitment – screening and interviewing of applicants, new starter process and training plan.• Management of individuals’ interim review, annual appraisal review, performance management

Dublin

I joined Sage in 2008 as part of a new 'Contract Sales' team within the company, over the two years I developed business within the existing customer base.Whilst instilling the sage guiding principles and ensuring an extraordinary customer experience I managed to achieve over 130% of revenue targets consecutively over my two years in this role.

Diploma, Business Management

Education record