Ciara Murphy Email & Phone Number

Dubai, United Arab Emirates

Vancouver, Canada Area

Assistant Front Office / Duty Manager for 442 guest rooms, hotel restaurant and fitness centreResponsible for a team of 35 front desk agents, bell team and valetResponsible for Schedules, Payroll, Standard Operating Procedures and incentive programs for front officeResponsible for providing training, coaching and conducting performance management reviews and evaluationsEnsuring the smooth operation of all front of house departments on a daily basisDealing with all guest enquiries and complaints in a timely and professional manner

County Cork, Ireland

Front Office / Duty Manager for the Resort including Hotel, Spa, Lodge Accommodation and Golf ClubResponsible for day to day operations of Front Office, Concierge and Bell DepartmentsDealing with all guest queries/complaints from all departments of the resortDuties including Scheduling, Payroll, Recruitment, Creating and Implementing Standard Operating Procedures, ordering and carrying out all necessary training within the Front Office DepartmentAbility to think on my feet and remain calm under pressure

County Cork, Ireland

Assistant Front Office / Duty Manager for the Resort including Hotel, Spa, Lodge Accommodation and Golf ClubDuties include managing Front Office department within the resort, schedules, payroll duties, recruitment and covering Duty Manager shifts when requiredInteracting with all guests on a daily basis, dealing with issues of all aspects of the resort which require attentionNight Management procedure including reports, night audit and all departments were locked and closed up, and correctly prepared for the next morningResponsible for all duties including executing a crisis response procedure if needed

County Cork, Ireland

Responsible for checking guests in and out of the Resort, displaying a courteous and professional manner at all timesHelping guests with Resort Amenities including knowing information for all parts of resort including golf club, spa, bars, restaurants and sports facilities.Answering guest calls, dealing with all requests in a timely mannerCompleting daily check lists and having all accounts closed before your end of shiftEnsuring my work station and surrounding areas are clean and tidy at all times

County Cork, Ireland

Primarily hired as banqueting associate where duties involved function and wedding preparation, ervice and breakdownDealing with customers on a one to one basis showing professional and exceptional customer service skills at all timesImproved interpersonal skills through liaising with other members of staff/customers and managementResponsible for keeping my tables and working station clean at all times while delivering food, drinks and exceptional customer service to all guests in the restaurantResponsible for opening the bar every morning and having sufficient stock for a busy lunch period