Ciara O'Meara Email & Phone Number

Vancouver, British Columbia, Canada

Leading adult beverage producer in North America, offering an award-winning portfolio of wine brands, ready-to-drink beverages and spirits.

Burnaby, British Columbia, Canada

Cork Metropolitan Area

• Collaborating with marketing and design teams on the standardisation, design and production of marketing collateral• Responsible for PR Coordination and agency management• Collaborated with creative and PR agencies in the production and release of tv, Press releases, cinema, radio, AFP’s and BVOD adverts• Managed marketing budgets with data and results-driven decision making• Maintained schedules, tracked monthly budgets and expenses and maintained communication between project stakeholders• Prepared weekly/monthly lead generation forecasts• Leading bi annual giveback campaigns• Managed monthly national and regional press bookings and activity• Conducted weekly reports using Microsoft Dynamics CRM & Power BI• Oversaw content, social and marketing calendar/strategy to ensure alignment with brand guidelines and strategies• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs• Responsible for the training and supervision of marketing admin staff• Collaborating with the HR department to draft and post upcoming job openings on the company website and social media channels

Cork

• Responsible for the entry and maintenance of sensitive customer information on the company database and liaising with call centre agents to ensure data is kept up to date • Briefing audiological staff in Hidden Hearing’s 82 nationwide clinics on upcoming marketing campaigns, in addition to sending them promotional content to increase brand awareness • Assisting with editing and proofing of print adverts for major newspapers nationwide in addition to An Post leaflet drops • Monitoring the success of two nationwide television campaigns against the volume of calls received and level of sales in the time frame the advert was running • Creating digital campaign codes for the purpose of tracking the success of the Print and An Post campaigns • Obtaining and publishing client testimonials to the company website in order to demonstrate customer satisfaction of previous clients and to attract prospective customers • Generating weekly reports of native leads received and and inputted to the database

Clonakilty, Co Cork

• Increased the business's Facebook followers by over 15% by developing an online competition to attract new customers, thus increasing organic growth whilst also promoting the business• Responsible for planning and executing digital marketing strategies and campaigns including web promotions, social media posts and display advertising• Researched Google Ad words to learn how to enhance and improve the websites SEO to give greater visibility of the business's website online and drive more online traffic• Conducted analysis of rival competitor companies operating in the same industry with similar products. Investigated their websites, social media content and online presence in order to conduct a SWOT analysis. Leading to the development of more effective marketing strategies for Hennessy Timber• Analysed Facebook and Google analytics to gain an insight to the target market, customer reach and customer engagement with the business's online content. This data was used to create targeted advertising campaigns through customised segmentation in order to boost sales• Designed and distributed promotional marketing literature for both residential and commercial customers to build brand awareness and target the local geographical segment• Compiled client databases to target new customer segments for alternative markets that had not yet been reached. These databases were used to reach new potential customers with product specific content by various channels including phone and email.• Enhanced the businesses online presence across various platforms by regularly posting engaging content and updating the company's website with new products

Australia

10 Months of travel in Australia, particularly the Northern Territory.Working in Remote Areas and Aboriginal communities to improve local infrastructure.

County Cork, Ireland

Addressing customer queries in a timely and acurate fashion.Arbitrating cases between Airbnb Hosts and Guests in order to maintain positive customer relations and uphold the reputation of the company.Efficently directed inbound calls in phone queues to improve call flow.Provided acurate and appropriate information to answer queries, troubleshoot issues and resolve complaints.Responsible for the upkeep and modification of sensitive account information.Building customer loyalty by placing follow up calls to customers who had experienced any issues with Airbnb.

Donnybrook

Fulfilled sales calls to recruit potential business partners for the companies’ ‘Loyalty & Rewards Bank’.Delivering an exceptional customer service experience to both existing and potential client portfolios with WINWIN Rewards & Loyalty Agency.Creating, maintaining and monitoring the daily sales activity sheets in addition to attending to a customer complaints charter.Responsible for the preparation and co-ordination of promotional campaigns.Use of Excel spreadsheets to analyse and extract client data from existing clients database spreadsheets in order to match available products along with tracking comparable historic data. Assisted with pre campaign launches and followed up with the distribution of promotional material to clients.Raising PO’s and processing invoices for company partners and suppliers.Meeting daily sales targets through a high conversion rate of a large number of calls.Fully trained in PCI compliant call centre regulations.Entrusted with handling sensitive client information in a professional manner.

Bandon, Cork.

Demonstrating excellent customer service,whilst fulfilling the need of customers’ requirements in a professional manner and delivering the highest level of standards reflecting Boots own remarkable customer services excellence. Exhibiting own initiative and determination through the achievement of outstanding customer service and the successful organisation of In store events and product launches designed to promote and enhance the entire Boots range, whilst contributing to the overall set sales targets. Maintaining excellent performance skills by attaining regular positive customer feedback in addition to achieving consistent high sales recognised by management on a weekly basis.Recommending and cross selling a range of products to meet customer needs whilst promoting own brand products where possible to maximise overall company profits. Adhering and attending to stock rotation and replenishment along with maintaining the cleanliness and overall appearance of the boots premises in order to uphold the Boots brand and its outstanding reputation.Entrusted with cash handling and till operation along with branch security on a daily basis.

Level 8 Special Purpose Award, Digital Marketing

Master Of Science (Msc), Marketing And Management

Modules Include: Introduction to Marketing. Ethical Issues in Business. Market Research. People and Organisations. Consumer Behaviour..

Bachelor'S Degree, Sociology And Psychology, Second Class Honours Grade 1.

Activities and Societies: Member of UCC ladies rugby team. Member of UCC Sci-fi society.3rd Year: 2H1 Forensic Psychology. Applied Social.