Ciara Reilly Email & Phone Number

Wigston, Gb

Leicester, England, United Kingdom

* Initiated, developed, and maintained customer relationships* Proactively problem solved if any customers or suppliers had issues, went above and beyond to ensure both parties were happy and satisfied with the service provided * Liaised with both customers and suppliers via inbound and outbound phone calls as well as emails, built a strong rapport* Established customer requirements* Prepared, submitted, and followed up customer quotations * Processed orders and kept customers up to date* Provided technical support on the products/services available from ERIKS * Introduced customers to new products/services * Provided market leading levels of customer service* Used key sales techniques to ensure the margins were high* Worked as part of a team as well as alone, showed excellent communication skills to achieve high sales in a high-pressured environment* Met tight deadlines and exceeded sales targets

Leicester, England, United Kingdom

* Worked various hours from 5AM – 8PM* Received, unpacked and arranged new shipments from suppliers * Arranged and labelled goods on the shelves, ensured they were clean and easily accessible at all times* Assisted customers in finding the products they’re looking for* Processed customer payments at the till including lottery tickets and utility bills* Addressed customer complaints and enquiries* Took inbound calls from customers to pay their bills over the telephone, ensuring GDPR of information was adhered to at all times* Made outbound calls to customers regarding payments and newspapers* Provided shopping advice and recommendations to customers* Cleaned and rearranged the shop * Liaised with other team members to keep shop area clean and organised at all times* Provided a high level of service at all times, acted with a customer comes first attitude and connected with all customers

Education record

6 GCSE’S (Level 4 and above including English, Maths and Science) A Level’s: RE (C), English Literature (C), Sociology (C)

Education record

Access to Health Care Professions High Diploma Course (Pass)