Ciara Rose Email & Phone Number

New York City , Us

Woodland Hills, Ca, Us

This role is responsible for the review, analysis and adjustment of Commercial auto loss claims. The position handles these claims by completing a detailed investigation assessing coverage, gather all necessary documentation, negotiate all aspects of the claim, prepare detailed estimates using the designated estimating software, and deliver potential settlements as warranted. Also, required to negotiate with insureds, claimants, public adjusters and attorneys. Lastly, I review medical bills and diagnostics to determine settlements with attorneys and claimants.

Woodland Hills, Ca, Us

• Review, analysis, and adjustment of Commercial auto loss claims• Complete a detailed investigation assessing coverage, gather all necessary documentation, negotiate all aspects of the claim, prepare detailed estimates using the designated estimating software, and deliver potential settlements as warranted• Negotiate with insureds, claimants, public adjusters, and attorneys• Review medical bills and diagnostics to determine settlements with attorneys and claimants

De Pere, Wi, Us

Auto Claims 2:• Reviewed, performed analysis, and adjusted of auto loss claims• Completed a detailed investigation assessing coverage, gather all necessary documentation, negotiated all aspects of the claim, prepared detailed estimates using the designated estimating software, and delivered potential settlements as warranted• Negotiated with insureds, claimants, public adjusters, attorneys, and other professionals. • Assessed the loss and establish appropriate reserves for these files• Answered phone calls• Scheduled appointments with Auto Body shops• Ensured payment to our customers was received in a timely manner for repairs• Met monthly metrics • Demonstrated empathy and making sure our customer has a great experience with the claim handling • Mentored other reps on how to follow procedures in preparation of promotion to an Auto Claims 2Auto Claims 1:• Handled Auto Claims where a set liability decision was made on if customer is 100% at fault or 0% at fault• Answered phone calls• Scheduled appointments with Auto Body shops• Paid our customers in a timely manner for repairs• Consistently met or exceeded monthly metrics • Demonstrated empathy and making sure our customers had a great experience with the claim handling

Rochester, Ny, Us

• Assisted clients and employees with registration, sign in, reset passwords, and navigation through paychex websites• Trouble shot system for different technical issues for clients and employees• Kept up with emails from clients and employees to make sure their technical issue was resolved

Draper, Utah, Us

ssisted customers with delinquencies on their lease accounts• Explained customer’s delinquency and help to resolve in a mutually beneficial manner• Account Manager (Merchant Support) 11/16/15¬ 1/25/2016• Assisted Merchants with inquires on customer lease accounts and applications• Contacted merchants to help customers resolve situations with their lease accounts• Assisted customers with inquiries and explanations for their lease accounts and to process payments• Won Rising Star as well as MVP for the month of October

Riverwoods, Il, Us

• Responsible for managing customer base of high-risk attrition customers. Responsible for finding solution so customers continue a long-term relationship with discover.• Surpassed goals in the Service Plus/Service Sensitive Revolver Department• Won MVP for having the highest percentage on team in September 2014 and October 2014• Won All¬-star for being the center’s top 5% in September 2014 and October 2014• Every month exceeded iMatter results, averaging a 94% for the month of March 2015 • Exceeded all metrics on a consistent basis each month and has mentored New Hires• Provided exceptional inbound customer service and sells balance transfers• Exceeded goals consistently by transferring an average of $50K daily

High School Diploma

Cosmetology, Barber/Styling