Ciara Stephens Email & Phone Number

Provides resource navigation to college students needing to enroll in benefit programs including supplemental nutritional assistance and temporary assistance for needy families.• Reviews rental applications in a timely manner for program eligibility.• Communicates quickly and effectively with students and landlords regardingprogram guidelines, application status, and payment status• Provides timely and accurate updates in students file regarding housing statusand interventions.

Responded to all incoming inquires via phone, online or email.• Conducted high call volume in a fast-paced environment.• Listened and created rapport to identify opportunities for prospective students’education and career development.• Conducted admission interviews over the phone, in person, or by video.• Conducted scheduled follow-up procedures with both enrolled and non-enrolledprospects• Planned and facilitated open houses for potential students.

Screened applicants and replied to inquires via telephone, e-mail, and in- person interviews.• Arranged presentations to a variety of audiences including prospective students.• Acted as an off-site liaison and representative during events at various schoolsand community events• Planned and coordinated logistics and materials for board meetings,committee meetings and staff events.