Excellent communication and interpersonal skills. Experienced in complaint resolution. Other skills include report writing, policy development, section management and complaints resolution. My background in hospitality which has enabled me to develop my focus on customer service and transfer this into the public sector. I am passionate about managing and developing people and helping them perform to their highest standard. I work proactively within a team and on my own initiative. I am a quick and eager learn and strive to continue my development.