• Managing my team of Operations Coordinators in all regions and travel as necessary for training's and growth needs.• Working directly with our Canadian operations team• Involved in successfully executing the same duties as the Operations Coordinators• Built loyal account base and long-term business relationships for accommodations.• Ensured compliance with all company standards and procedures.

• Managing my team of Operations Coordinators and Office Administrators in all regions and travel as necessary for training's and growth needs.• Working directly with our Canadian operations team• Involved in successfully executing the same duties as the Operations Coordinators• Built loyal account base and long-term business relationships for accommodations.• Consistently involved with annual events by planning and arranging them for success. • Ensured compliance with all company standards and procedures.

• Scheduling all field operators in the US and setting up travel/accommodations.• Work with vendors to make purchases and reconcile invoices • Updating & maintaining scheduling software for active & future jobs with clients.• Conducting orientation of all US new hires for field and office staff for HR/Payroll.• Reviewing field invoices/work orders for accuracy.• Providing purchase orders for supplies and movement of equipment for fleet department.• Processing field operator's timecards & travel reimbursements.• Assisting in the pre-employment process and minimum HR assistance.• Mediated contracts with outside providers to reduce costs.

• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.• Maintain and order office supplies, generate purchase orders, complete credit applications, process daily work orders and enter time sheets, maintain and update office and field manuals.• Assisted with Health and Safety duties, such as administrative duties for the FLRA/BBO/Toolbox documents from the field, maintaining training matrix, launching the drug & alcohol program and scheduling training based on client and company requirements.• Implemented D&A program and used Drug Compliance to promote consistent and positive experiences.• Worked with and supported upper management to complete complex projects on tight budgets within specific timelines.• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members for multiple departments.• Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

Admin/Inside Sales position representing the products presented by employer and supporting the management team. Duties include answering phones, greeting customers, general office duties, such as filing, data entry, maintain and organize office stationary and equipment, accounts receivables, updating the invoice and order spreadsheets, creating parts quotes and inputting purchase orders, tracking order shipments and assist outside sales reps.

I started at Roland in 2004 as a receptionist and was promoted to administrative assistant within my first year, where I assisted the customer service department with warranties, customer and dealer data entry and created the departments procedure manual for all new trainees. From then I went on to a customer service representative at our Roland ASD division where I handled all accounts for the division working directly with dealers, customers and with the corporate DGA office. I input orders, scheduled returns, called on sales leads, extended warranties and was part of the trade show support. I assisted other departments, from technical support, product management and marketing. I then moved back to the Roland DGA corporate building where I became a Senior Customer Service Rep, handling a lot of the same duties but was more focused on specific territories and product. I was the main contact for all of the 3D product line, the Mid-West accounts and all of Canada. I assisted in training new employees to our team and helping the whole department with any of the 3D product line. I was a backup rep for any territories that needed assistance.

Handled over ten tables at a time serving customers food and drinks. Had opening and closing shifts and handled my own register.