• Downloaded daily cash deposits from lockbox and payer websites, posting all payments and denials into the system accurately and efficiently.• Balanced daily cash receipts to the bank total, ensuring accurate reconciliation of all payments and adjustments.• Scanned and saved all Explanation of Benefits (EOBs), remits, and Vision backup documentation into Alchemy, ensuring proper filing and record-keeping.• Identified and reported payer, insurance, or patient-related issues impacting accounts receivable to the appropriate biller or supervisor for timely resolution.• Oversaw month-end cash reconciliation, identifying and resolving any discrepancies to ensure accurate financial reporting.• Tracked all Patient Trust & Advance Deposits and processed requests for replenishment of the Patient Trust Fund, ensuring compliance with company policies.

• Retrieved 835 remittance files, ERA (Electronic Remittance Advice), and EOB (Explanation of Benefits) from various insurance portals to ensure timely processing.• Uploaded ERA files into Allscripts and HHA Exchange for efficient processing and billing.• Reviewed error reports for missing transmission data and manually posted necessary corrections to ensure accurate account updates.• Ensured daily balancing of all payments, refunds, and adjustments by close of business, maintaining accuracy and timely reconciliation.• Posted self-pay and copay payments via credit card and check to patient accounts, ensuring proper application of funds.• Reviewed and saved daily collection journal reports to track payment activity and ensure accurate record-keeping.• Transmitted claims from HHA Exchange to Tellus, ensuring claims were released to payors promptly for processing.

• Verified payment data and ensured compliance with reimbursement requirements, safeguarding accuracy in all transactions.• Oversaw the timely posting of EFT (Electronic Funds Transfer) and check payments, as well as adjustments in the Advantx system, while ensuring compliance with contract terms and fee schedules.• Interpreted insurance contracts and fee structures to ensure proper payment posting and resolution of discrepancies.• Maintained excellent communication with the collections team, facilitating the appeals process and identifying opportunities for timely resolution and improved outcomes.• Ensured all payments, refunds, and adjustments were accurately balanced by the month-end deadline, meeting internal financial reporting standards.• Performed detailed account reconciliation and properly allocated payments and responsibilities, ensuring all transactions were accurately reflected in patient accounts.• Tracked payments from all sources and resolved discrepancies in a timely manner, ensuring no outstanding issues were left unresolved.• Prepared refunds for overpayments and escalated underpayments to the collections team for prompt follow-up and resolution.• Extracted electronic Explanation of Benefits (EOB) statements and converted them to PDF format for accurate record-keeping and easy access.

• Oversaw the timely and accurate retrieval of remittances from multiple insurance providers, ensuring payments were processed without delay.• Converted necessary forms into Word or PDF format for streamlined documentation and processing.• Manually posted patient and insurance payments, including insurance write-offs, charge adjustments, deductibles, co-pays, and non-covered or denied amounts, managing up to 450 patient accounts daily.• Effectively communicated with patients via email and physical mail, addressing inquiries and providing payment-related information.• Conducted thorough research in the database to gather the required information for accurate claims processing and resolution.• Ensured the appropriate and timely write-off of all account adjustment requests, maintaining accurate financial records.• Streamlined workflow for non-payment and denials by accurately translating the Explanation of Benefits (EOB) to patient accounts and ensuring proper coding, saving time and reducing research efforts for colleagues.• Collaborated with supervisor to close out month-end procedures accurately and on time, ensuring financial records were up to date.• Scanned and uploaded documents into the database for future reference, ensuring compliance with document retention policies.• Managed international refund checks, tracking payments and ensuring timely processing.• Adapted to remote work as needed, maintaining productivity and efficiency while meeting deadlines and company standards.

• Reviewed timecard exceptions to identify and resolve payroll errors, ensuring accurate compensation for all employees.• Created and processed payroll transactions, ensuring timely and accurate payments for all staff members.• Managed retroactive pay calculations and bonus entries, ensuring compliance with company policies and accuracy in payroll processing.• Reviewed and verified retirement contribution reports, ensuring employee contributions were correctly allocated and submitted.• Entered, monitored, and processed employee garnishments in accordance with legal requirements and company policies.• Prepared and processed manual checks for terminated employees, ensuring final paychecks were accurate and compliant with employment laws.• Administered company benefits program, overseeing employee enrollment and providing guidance on available options and plan details.• Served as the first point of contact for employee inquiries regarding benefits, addressing questions and resolving issues related to health insurance, retirement plans, and other employee benefits.• Assisted the HR Director in managing employee leave, including FMLA and Unpaid Leave of Absences, ensuring compliance with federal and state regulations.

• Evaluated and interpreted data to ensure accuracy and completeness, aligning with established standards.• Proactively identified and corrected entry errors, ensuring high-quality, error-free data.• Verified data by cross-referencing and comparing it against source documents to confirm accuracy.• Sorted and organized source documents after use, maintaining a structured and accessible filing system.• Created and managed large spreadsheets, processing high volumes of data entries with precision and attention to detail.

• Accurately entered and updated employee data into the HR Information System (HRIS), ensuring compliance and data integrity.• Assisted with administrative tasks related to recruiting, including scheduling interviews, managing candidate communications, and maintaining recruitment files.• Conducted thorough reference checks for prospective candidates, ensuring a comprehensive evaluation of qualifications and background.• Researched, compiled, and prepared detailed reports using Microsoft Word and Excel, supporting HR decision-making and operational needs.• Provided responsive assistance to employees, vendors, and the public, addressing inquiries and resolving issues in a timely manner.