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Ciara Bates is listed as Customer Service Representative at HOME 2 SUITES, a with 79 employees, based in Hammond, Louisiana, United States. AeroLeads shows a matched LinkedIn profile for Ciara Bates.
Ciara Bates previously worked as Front Desk Receptionist at Home 2 Suites and Head Cashier/Customer Service Representative at Lowe'S Companies, Inc.. Ciara Bates holds Communication And Media Studies from Bossier Parish Community College.
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Hardworking customer care professional focused on satisfaction and retention. Works quickly to address challenges and uses critical thinking and resourceful nature to manage complex concerns. Answers questions, resolves issues and exceeds established service standards.
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Hammond, Louisiana, United States
Prepared daily reports on bookings, cancellations, arrivals, and departures for management review.Handled incoming calls, emails, and reservations in timely manner.Ensured prompt handling of guest concerns or complaints by escalating to appropriatemanagement.Monitored social media platforms for relevant customer feedback and responded accordingly.Monitored room availability and occupancy rates to maximize revenue opportunities.
Hammond, Louisiana, United States
Worked with store managers to evaluate cashier staffing needs and identify coverage gaps. Corrected problems with team members using training and disciplinary actions. Navigated multiple computer systems and applications and utilized search tools to find information. Resolved and de-escalated issues to address customer concerns. Developed and maintain working knowledge of internal policies, procedures and services to appropriately address customer issues.
Mccomb, Mississippi, United States
Helped customers navigate store, complete sales, and process returns. Rings up customer items quickly and accurately using POS system.Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.Created memorable customer experiences by offering personalized sales support.Cleared out older stock regularly, assisting… Show more Helped customers navigate store, complete sales, and process returns. Rings up customer items quickly and accurately using POS system.Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.Created memorable customer experiences by offering personalized sales support.Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions. Answered customers' questions about products, prices, and availability.Managed incoming stock, including inspecting and documenting merchandise. Show less
Managed large volume of daily calls while maintaining high customer satisfaction rate.Offered customers information about products, services, prices and special offers.Collaborated with internal departments to find resolutions and conduct further research on customer account.Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
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Ciara Bates works for HOME 2 SUITES.
Ciara Bates is listed as Customer Service Representative at HOME 2 SUITES.
Ciara Bates is based in Hammond, Louisiana, United States while working with HOME 2 SUITES.
Ciara Bates has worked for Home 2 Suites, Lowe'S Companies, Inc., Bath & Body Works, and Teleperformance.
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Ciara Bates holds Communication And Media Studies from Bossier Parish Community College.
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