Ciara Boles Email & Phone Number

Cabin Crew based in Dublin. The role of cabin crew is first and foremost safety, ensuring that the highest standard of safety and service is provided to guests. In my role as Cabin Crew I have gained the ability to work in a fast paced environment. Being a team player with clear, effective communication skills is essential in this role.

Dublin, County Dublin, Ireland

Custom Ireland is a Destination Management Company (DMC) located in Dublin.Duties included:• Liaising with agents and suppliers on a daily basis to organise and execute high end leisure tours to Ireland. • Providing and amending quotations based on client requirements.• Overseeing tours on site.• Placing reservations and arranging payment of subsequent tours.

Part time sales advisor - promoted to full time in April 2016Voted employee of the month - June 2015 & February 2016Customer service award for providing outstanding customer service during the busy christmas period - December 2015Duties undertaken• Ensuring the shop floor is run smoothly and efficiently • Dealing with customers complaints and grievances• Delegating tasks to staff members• Commercial activities• Following up with weekly reports/information to ensure the store is operating at its optimum level• Liaising between staff and management

Dubai

A six month professional placement / internship carried out in Dubai Marriott Harbour Hotel & Suites.Duties included: • Conducting a smooth check in and check out experience for guests.• Ensuring all guests requests were adhered to and well executed.• Completing tasks set for each shift e.g. departure calls during late shift, prepare registration cards for check-out on morning shift. • Giving clear handovers to the following shift team.• Dealing and processing internal and external telephone calls.• Administration work such as updating guests registration cards, filing and organising them. • At Your Service - answering guests calls, taking and processing room service orders, executing wake-up calls, processing requests i.e. extra towels required, room make-up and entering them into guestware.• Concierge - Informing guests on things to do and see in Dubai, as well as ensuring luggage is delivered to room upon check-in and luggage down requests are processed during check-out.

Bachelor’S Degree, Bsc Tourism Management, 2.1

This is an add on year to the BA Tourism Management. It focuses on developing and furthering knowledge within the tourism and managerial.

Bachelor'S Degree - Ba, Tourism Management, Distinction (70% And Above)

In this programme one studies a wide range of topics. Some of the topics include - • Marketing • Management • Economics • French •.

High School, Leaving Certificate

I attended Sancta Maria College from 2006 until 2012. I voluntarily participated in fourth year which was not a compulsory component. It.