Ciara Cannova Email & Phone Number

Robbinsville

Robbinsville, Nj

Serving as Outbound Operations Flow Manager for one of Amazon’s largest volume fulfillment center in the world.Responsible for the planning and execution of shifts producing upwards of 500k units and reacting to all process barriers immediately to ensure cohesive distribution of product from pick to pack singles, AFE 1, AFE 2, and ship dock departmentsEnsure cost efficiency of the entire outbound operation consisting of 600 hourly associates and 30 salaried managers.Identified an opportunity in fulfillment center driven cancellations and partnered with other building processes to identify communication breaks and standard work failure, resulting in a reduction of 2.3k canceled customer orders per week and a reduction of $700k per year in rerouting and reprocessing fees for cancelled orders.

Robbinsville, Nj

Managed $30,000,000 pack departments in one of the largest Amazon fulfillment center in the world; EWR4.Lead teams of 300+ associates and process assistants to surpass building and network records for various process efficiencies.Developed self-driven teams to deliver on customer promises, leading the team with the least amount of CPT misses in EWR4.Partnered with managers from other departments to solve cross-functional bottlenecks which lead to a better total building flow.Led regular stand-up meetings, events and continuous improvement projects with measurable goals.Maintained OSHA compliance and enforced a safe and clean working environment at all times, creating a culture with the highest level of area cleanliness.

Bellmawr, Nj

As an intern, and with the support of the VP of Administration, I developed the business plan for the e-commerce department and drove sales on shopgoodwill.com totaling over $251,000 in the first year. By continuously improving processes and standards, sales increased to over $500,000 in the second year and production increased from 30 listings per month in 2014 to 1700 per month in 2015.I was responsible for all of the hiring, training, and skill development for a 10 member staff. I communicated with 26 retail store managers and their teams through presentations, newsletters, and emails to ensure the selection of high quality items for online sale. I also used written and verbal communication to develop relationships with customers, while capitalizing on feedback to train my staff in customer orientation and proper product marketing techniques.

Camden, Nj

While exercising my leadership skills, I served as a positive role model and support figure for more than 150 incoming Rutgers students and their parents. I engendered positivity and shared my knowledge of the Rutgers campus, student support services, available activities, and educational opportunities. I was also tasked with leading activities, individually and in teams, to acquaint groups of 30 new students to one another and the campus.

Bayville, Nj

Employed throughout high school and college to supervise the completion of the retail pricing element for ubcomtell.com. I also used USDA reports to manage the integrity of all commodity pricing on ubcomtell.com. Utilizing Microsoft SQL, I embedded video and linked pages to help assemble meatbuyersguide.com. Using research, client relations, and cold calling, my team and I managed the CRM database and published the “Who’s Who in the Fish Industry” directory.

Bachelor Of Science (Bs), Business Management Major, Marketing Minor, 3.87 Gpa

Activities and Societies: • Panel Member for Rutgers AACSB Accreditation • Recruitment Speaker for Rutgers University • Secretary.

High School Diploma

Activities and Societies: Student Government, Soccer and Baseball Programs, FBLADuring my four years at Lacey Township High School I was.