Hybrid Remote.Network and connect with Mardi Gras Krewes to maintain business continuity and communication.Work directly with owner regarding marketing, business development and sales to coordinate campaigns and insure effective communication streams to target segments.Provide strategic brand input and act as key brand interface to potential clients.Serve as liaison to the business and manage communications and status of key initiatives and/or issues and remediation efforts to the owner.

Participate in the hiring, training, evaluation, and management of all ten employees.Awarded serving position as Lead Server over three co-workers who had served in that capacity for less time.Drafted and reviewed foodservice guides, policies, and procedures manual.Meet and exceed the company’s sales and service standards in retail food service consistently by up-selling specialty cocktails and meal add-ons.Genuinely care about providing superior customer service – instinctively, which resulted in the continued growth of my clientele during difficult economic times.Demonstrated exceptional teamwork by providing direction to co-workers during rush hours to increase sales and table turnovers.

Aid in developing and the maintenance of social media content for Facebook, Twitter, Instagram LinkedIn and Tiktok.Analyze social media analytics weekly to determine the best approach to improve social media presence.Created interactive and inventive posts, increased brand awareness and consumer engagement to build good fan following.

Identified the need for a refocus on the sales coach program and worked to create a training program for the evolving role.Measure and report effectiveness of training by administering tests and evaluations.Set goals with coaches and track progress through note-taking and reporting structures.Generate monthly reports and present results and findings to managers and senior leadership.Lead tri-weekly meetings for updates, progress and areas of improvement.

Consistently maintained an average of $300,000 in revenue monthly.Increased call conversion by 3.7% and Average Order Value by $42 over 6 months.Managed short-and long-term customer development and retention plans to increase revenue.Motivated staff and encouraged them to exceed sales goals and quotas.Implemented ongoing management of customer retention strategies, performance metrics using SalesForce, compensation, and incentives.Provided frequent feedback to the Director of Business Development on employee and team performance regarding timeline and performance management.Worked with a wide range of internal business partners to help them understand how to interpret the Customer Health data including sales, marketing, customer support, product, finance and IT.Led bi-weekly team meetings for refocusing, inspiration and motivation.

Consistently met diverse department sales goals by maintaining an average of 110% to quota attainmentOrganized product training sessions and call calibrations on regular basisCoached to fundamental sales call flow skills set by sales leadership, sales enablement, and marketingWorked cross-functionally in sales chat, inbound, and sales retention units

Consistently exceeding daily and monthly sales goals, averaging 105% to quota attainment.Worked directly with customers via chat to effectively build the value of products and services for investing in their online business. Aided my peers in creating an effective conversation geared towards discovery, presentation and closing the sale.Organized training sessions utilizing the Chat Conversation Guide and 5 Elements of an Online Business.

Worked directly with customers via telephone and email to effectively sell products and services by showing the value of investing in their online business.Maintained a strong pipeline with customers in order to create additional sales opportunities. Consistently met diverse department sales goals by maintaining an average of 110% to quota attainment.Aided in teaching fundamental sales call flow skills to agents by creating an unofficial managed services call guide. Often organized product training sessions and call calibrations.Upon completion of training, utilized as a mentor for all representatives in the department to rely on for answers to customer questions.

Created an average of 10 upsell opportunities and generated $15,000 in sales per month.Strong communication and presentation skills with an ability to communicate both upward and cross functionally.Financial Analysis: Conducts financial analyses of client contracts and provides client with perspective on the value of services provided.

Served as a leader to improve the Tier 1 agents service performanceResolved streaming issues created by wrong IP addresses, internet or router issues.

Recruited, hired, and trained new employees in companiespolicies, standards and training techniques/methodsSales team maintained an average goal of $40,000weekly/$160,000 monthlyPerformed sales operations activities including sales ratios andgoals on a weekly/monthly/quarterly basis