Ciara Fogarty Email & Phone Number

San Francisco, CA, US

As a lifelong book worm, I am excited to join the Amazon Books business and lead the Account Management and Revenue Operations team at Goodreads.Add me on Goodreads: https://www.goodreads.com/ciarafogarty

Seattle, WA, US

Led a high-performing team of customer-facing specialists, supporting AWS’s North America Enterprise business, managing 11k+ customers and 1k+ sellers. Managed 11 specialists, with full responsibility for recruitment, onboarding and high performance, while fostering individual and team success.Our team empowered customers to optimize their cloud and IT.

Austin, TX, US

Clarizen and Changepoint were acquired by Planview. I was asked to lead Customer Success in North America and APAC for the new integrated organization. Second line management with 30 FTE in my org, including 3 people managers. Nine best in class PPM products, thousands of customers and one great team.

Milpitas, CA, US

Leading and scaling the North American customer success team at Clarizen.

Milpitas, CA, US

Same role but promoted and relocated to San Francisco and working with a new portfolio of customers in the US.

Milpitas, CA, US

• Clarizen offers award winning cloud-based project management software.My role is to ensure that customers get real business value and significant ROI from our product. My long term objective is to create Clarizen.
• Build strategic, open and friendly partnerships with my portfolio of customers
• Implement Clarizen software based on business requirements and industry best practices
• Demonstrate business value and ROI as soon as possible
• System configuration and simplification for maximum user adoption
• Consult on product and industry best practices

Sunnyvale, CA, US

Same role but promoted to focus on customer success for a small set of our largest global customers:BAE Systems, British American Tobacco, Credit Suisse, Lloyds Banking Group, Royal Bank of Scotland, SABMiller, Serco, Shell, UBS, Unilever & WPP.

Sunnyvale, CA, US

• As a member of LinkedIn's Customer Success organisation I was responsible for the retention of a portfolio of our Talent Solutions customers, owning implementation and solution optimization.Role responsibilities:
• Project management & implementation of new investments
• Full cycle pilot management
• Designing & delivering product training programmes
• Ongoing solution optimization & overall account success
• Ownership of showcasing a strong ROI story using data and analyticsKey achievement: Relocated to London and promoted from the SMB to Enterprise team after just 6 months in role

Sunnyvale, CA, US

In this role I supported the Global Account Manager in managing his key accounts from a sales, business operations and analytics perspective. These accounts were LinkedIn's largest Talent Solutions clients in EMEA and my responsibilities included complex account management, client reporting & business reviews, new business development, extensive contract &.

Munich, DE

• As part of my degree I completed a 1 year internship at Allianz SE in the controlling department of their Reinsurance business at the global headquarters in Munich, Germany.Role responsibilities:
• Supporting my team with their research & presentation preparation, particularly for cost reporting
• Translation of internal documents from German to English for the Controlling and IT departments
• Compiling a "Reinsurance Market Intelligence" database on Allianz RE competitors
• Data extraction from the One SICS accounting systemKey achievement: six weeks assignment in the Project Management department, managing the 2009 project portfolio and the June 2009 project reporting discipline.

London, GB

During the summers of 2007 and 2008 I worked as a security officer for Group 4 at high profile events such as The Wimbledon Tennis Championships,The British Golf Open and Heathrow Airport Climate Camp.My responsibilities including checking tickets and passes, greeting important guests, bag searching and body searching.

B.Sc (Joint Hons) 2.1, Mathematics, Statistics & German

A Levels, English Literature, Mathematics & German