Ciara Hobbs Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, Ireland

Role overview: Working as part of the Enterprise Operations team to ensure a positive support experience for Meta’s portfolio of enterprise customers. Ensured resolution of all billing related inquires and escalations on a global level by vendor team. Leveraged proficiency in Meta’s internal processes and policies to ensure a seamless support experience.

County Dublin, Ireland

Working as part of the EMEA Deal Desk Team in LinkedIn acting as a strategic business partner to the Enteprise sales organization and support functions to facilitate complex deals and ensure these were in line with company policy. Working cross-functionally between several cross functional teams to drive sales, reduce friction and shorten the cycle time.

County Dublin, Ireland

Working with the Deal Desk team, I partnered with the SMB & Enterprise Iberian sales team acting as an expert in sales policy. Working cross functionally I built & nutured relationships with teams across multiple departments to structure and process deals and aany nuances to achieve company goals. Acting as an SME in the LinkedIn Enterprise programme, I.

Dublin, Ireland

Retailer, Business, Customer SupportWinning BusinessIssue analysis, resolution & testingProject Management

Dublin, Ireland

Manage all Smartbox Group billing cycles to ensure all partners are billed according to their respective contract.Project Management - automation of proceduresCorrection of partner’s accountsProviding support to partnersBilling Reconciliations, monthly reporting and metricsReviewing and creation of training materialStaff training

Dublin, Ireland

Answering all queries coming from partners, contracting teams and account managersProcess improvement and optimisationIdentify and escalate billing errors as necessaryProviding invoice and account extractsAdministrative support to PartnerTraining of new team membersManage all sales/payment claims

Paris, France

Reporting to Project Management Director and co-ordinating the successful deployment of a new online availability and reservation system to central and southern European subsidiaries. Project assistanceUser support/trainingSystem maintenance

This internship with a new start-up subsidiary. Responsible for the processing of all partner contracts Recording of partner payments on the Microsoft Navision tool Training of 2 new members of staff including an intern and a permanent staff member. Collaboration with the office manager in the execution of general administrative tasks.

Easons is the leading retailer of books, newspapers, magazines, stationary and cards. Creation of in-store displays for certain products and brands. I ensured sufficient stock levels so customer demand was met and overstocking was minimised. Dealt with customer queries and complaints.

Bachelor’S Degree, Business And French, 2.1

Activities and Societies: Class Delegate and Promotions Officer of the University Equestrian Club. First two years of a dual degree.

Diploma, Project Management, 91%

Cesem, Management, 2.1

Activities and Societies: Active member of the students union Dual degree Programme. All coursework conducted through French; Majored in.

Leaving Certificate

Activities and Societies: Class representative, member of the debutantes comittee, Member of the school hockey and basketball teams.