Ciara Rogers Email & Phone Number

Norfolk, Virginia Area

Responsible for managing the end-to-end product life cycle of xTuple ERP software including the existing desktop client, integration strategies, and the beginnings of a browser-based, multi-tenant, SAAS solution. Accomplishments include:• Managed the concept-to-launch of xT - the browser-based solution of the ERP. Customers reached out for more info within 15min of our first email campaign.• Launched multiple integrations using our newly developed API including the xTuple QuickBooks Desktop integration, eCommerce integrations with Shopify and WooCommerce, and ShipStation.• Established baseline UX through 1:1 interviews as well as managed the design and implementation of UI updates which reduced user clicks by 33% and the time spent to complete a task by 25%.• Decreased the product backlog of bugs by 39% within three months of implementing agile development methodologies.• Analyzed hours required to run full QA tests and worked with QA Lead to eliminate 30% of those hours through improved automation testing; from 120 to 80hrs.• Launched KPI Dashboards to showcase visualization of data collected in the ERP.• Instructed company-wide product training sessions and prospect and customer facing webinars on regular basis. • Organized multiple bug-a-thons to reduce backlog of product bugs - average of 23 bugs eliminated per session. • Wrote Requirements Specifications based on interviews with stakeholders, reviewed with the Product team, and coordinated internal efforts and communication with the stakeholders. • Visited Customers on-site to discuss their use of xTuple, their business needs, and ERP related projects.• Researched the market fit for new development ideas, analyzed competitors solutions, and provided roadmap. • Coordinated with Marketing and Sales on upcoming releases for content and demo needs. Reviewed product changes with the Customer Success team for updates to onboarding and support.

Norfolk, Virginia Area

• Interview stakeholders for feature request definition to understand the business challenges, prioritize wants vs. needs and develop requirements documents with use cases that articulate the feature to the development team.• Design wireframes and mockups to communicate user experience requirements and specifications. • Create and maintained the xTupleCommerce Product Guide which functions as a non-technical, user friendly manual for internal staff, partners and customers.• Update the xTuple ERP Reference Guide to reflect new features for each new major release.• Manage the development of the xTupleCommerce Implementation Guide which has decreased implementation timelines by an estimated 35%.• Design and apply the xTuple Technical Documentation Style Guide. Train staff on utilizing the style guide within DocBook and other documentation platforms. • Manage and participate in quality assurance testing for new features, upgrades and implementations.• Proactively identify and curate content for xTuple web properties based on customer feedback and industry trends.• Improve xTuple University’s training programs by analyzing and refreshing the content of numerous courses for prospects and customers. • Manage support incidents by discussing details with the customer, defining the actual problem, then articulating that issue to the appropriate team members. My effort to reorganize the workflow improved support cycles by reducing interactions by 40%. • Using pgAdmin I develop SQL queries to produce reports for both internal use and customers support incidents.• Develop and operate a company-wide book club that meets regularly to discuss business strategies and professional development centralized around a different book each quarter.

Norfolk, Virginia Area

• Identify and report bugs in the new and continuous development of xTupleCommerce.• Establish a spreadsheet of manual tests for quality assurance.• Document and train others on the process for testing and reporting their findings. • Test bug fixes for xTupleCommerce and update the bug tracker to reflect the status of the bug. • Assist in the onboarding process of xTupleCommerce Customers in conjunction with their ERP implementation.• Meet with Customers on a weekly basis for project updates, business needs, training, and other topics that addressed Customer needs. • Train Customers on how to pilot their processes using their new site.• Work with Customers to identify customizations, document requirements, and follow-through with the development team.

• Manage and maintain social media platforms representing the company and a number of clients.• Research PR opportunities to help expand reach and boost awareness.• Coordinate interviews and content to be published about the company.• Analyze a potential or new client’s website for user experience and provide suggestions and explanations for a rebuild.• Perform content migration from client’s old website to the rebuild in Drupal including text, images, and video.• Identify web marketing strategies for clients, suggest measurement tools, and assist with implementation. • Develop processes to streamline services for clients.• Explore new services and products that we can provide our client and use to attract new clients.• Communicate with developers about client needs for customized features and help desk issues.• Design graphics and layouts for landing pages, email marketing, and websites alongside the Art Director.• Manage and write content for the company and clients.• Schedule, create, and perform webinars and presentations relating to web marketing.• Train clients on how to use their new Drupal website, social media accounts, and Google Analytics.• Establish new marketing tactics to help educate the public on web marketing strategies.• Assist with the logistics of the Hampton Roads Drupal Users Meetup Group.• Attend numerous networking events and Meetup Groups to connect with potential clients, partners, and those in the tech industry.• Tweet during conferences to share information and expand the reach of the company.• Maintain a list of conferences related to Drupal, web marketing, graphic design, etc. that team members may attend.• Research and organize legal procedures for human resources within the company.• Identify and provide information on potential clients and future projects.• Assist with writing and editing documents such as Proposals in response to RFPs and contracts.

Columbia, Maryland

• Teach 2 Introduction to Sociology courses per semester with a maximum of 25 students per class.• Assist students develop their research skills, working in groups, and communication skills by assigning debate topics.• Evaluate previous lecture notes and update to include current events and Howard County culture.• Organize and facilitate guest lecture presentations relating to class discussions.• Create quizzes, exams, and group work to measure student learning related to course objectives.• Discuss future goals with students, routes in which to pursue them, how to identify realistic short term and long-term goals, and how sociology can help them with their goals. • Professional development training including problem management, safety on campus, proper use of information, sexual harassment, and college vision, mission, and values.

• Teach 3-4 Introduction to Sociology courses per semester with an average of 35 students per class.• Teach Race and Cultural Minorities in America to a max of 25 students.• Teach Introduction to Women's Studies to a max of 25 students.• Student approval rating via student evaluations is consistently over 85% of the course, instruction, and the value of the information learned.• Form debate topics and groups in order to assist students’ research topics, formulate synthesized arguments, and improve presentation skills.• Prepare engaging and contemporary lectures infused with relevant multimedia including You Tube clips, movies, article readings, activities, and power point presentations.• Adjust lecture notes to current events and a newly selected textbook when necessary.• Organize and facilitate guest lecture presentations relating to class discussions.• Create quizzes, exams, and group work to measure student learning related to course objectives.• Engage students in meaningful formal and informal conversation about academic and career goals in a variety of majors.• Assist new faculty learn about the culture of CCBC, its students, rules, and deadlines. Answer questions on how to approach classroom issues, lecture ideas, and other teaching-related concerns.

• Compile public health data from databases and original data.• Prepare literature reviews on corporate wellness for clients.• Assist with writing and editing on assigned topics for scholarly papers to be published in national journals.• Perform data collection and analysis of original research using SPSS.• Prepare graphs and tables in Excel, Word, and other software when necessary.• Write technical reports for clients explaining the methodology, data analysis process, and results.

Active member of twelve University committees that made decisions related to a wide range of important issues such as library policies, information and technology on campus, and dining services provided for students on campus.Accurately and regularly represented graduate students interests on committees.Respond to graduate students’ questions concerning campus and local resources. Provided tailored, accurate and helpful information.Made detailed referrals and facilitate introductions.

Baltimore, Maryland Area

Primary focus was on <18 year olds diagnosed with mental retardation, depression, ADD, and other mood disorders.Created and supervised group activities in which youth would learn basic life skills.Curriculum included activities related to time management, self responsibility, social behaviors, and following direction.Transported youth from residence or the agency to their appointments.Properly documented activities in individual client folders according to department standards.Noted behaviors and accomplishments.Assisted in survey research.

M.A., Applied Sociology

Activities and Societies: Alpha Kappa Delta- International Sociology Honors Society, Southern Sociological Society, Graduate Student.

B.S., Psychology, Sociology, Anthropology And Criminal Justice

Activities and Societies: Alpha Kappa Delta- International Sociological Honors Society Student Intern at the Department of Health & Human.