Ciara Laing Email & Phone Number

Portland, Oregon, United States

Leading the design and execution of learning and development projects from conception to completion, ensuring alignment with organizational goals and objectives. Developing project plans, timelines, and budgets, monitoring progress to ensure projects are delivered to meet the company's needs, and coordinating with cross-functional teams, including subject matter experts and trainers, to execute learning initiatives effectively.

Portland, Oregon, United States

- Design, develop, and provide training using knowledge of the effectiveness of various methods.- Analyze training needs and requirements to develop new training programs or modify and improve existing programs.- Support course design from inception to final product, applying the principles of adult learning design for both synchronous and asynchronous learning.- Develop course evaluations and conduct follow-up reviews of all completed training to evaluate and measure results.- Learning Management System (LMS) Administrator- Coach and mentor Training & Development Specialists.- Build and maintain solid cross-functional relationships.- Maintain knowledge of the latest trends in training and development. - Identify and assess the training needs of the organization through job analysis, career paths, and consultation with managers.- Assist with recruitment and retention efforts.- Assist in the development of strategic plans.

Temporarily took over management responsibilities for Analyst Operations Training while the team manager was on leave.- Managed people, resources, and priorities.- Coached team members.- Responsible for tracking KPIs.- Identified areas for improvement and maintained program efficiency.- Engaged in strategic planning and monitoring of industry trends.- Researched new tools and techniques.- Worked closely with cross-functional positions to collaborate and implement improvements for a program.

Portland, Oregon Area

- Designed, developed, and delivered training on products and services, protocols, and operations according to business needs.- Focused on enhancing training delivery modes to improve learner outcomes.- Evaluated learner performance, identify improvement opportunities, and communicate training progress.- Coached and mentored learners based on individual developmental needs to improve identified knowledge gaps and skills.- Built relationships with stakeholders and SMEs to identify learning needs and establish benchmarks for success while building a successful training program.- Supported improvement of training-related skills for trainers and training coordinators. - Evaluated training effectiveness through assessments, surveys, and feedback, and made improvements.

- Ensured websites and products were classified and reported accurately in role as a healthcare product and website classification compliance analyst.- Produced high-quality, comprehensive client deliverables while meeting tight deadlines.- Extensive knowledge of regulations concerning prescription and OTC medicines, controlled substances, illicit drugs, dietary supplements, and other healthcare products across multiple jurisdictions.

Portland, Oregon Area

- Coordinated appraisal, construction, environmental, and evaluation report projects for regional team. - Produced basic and query reports for regional and national teams.- Conducted monthly quality assurance reporting and invoice reconciliation for regional team.- Coordinated with third-party vendors to resolve billing discrepancies.- Edited and formatted departmental procedures quarterly.- Designed and developed forms using Microsoft and Adobe products.- Prioritized and produced audit materials as needed.- Designed, formatted, and edited quarterly department newsletter using Microsoft Office products.

Portland, Oregon

- Analyzed current research literature relevant to active research projects and wrote academic literature reviews about particular research topics.- Participated in community outreach with research associates to collect data and train community health workers.

Portland, Oregon

- Courses: Community Psychology, Social Class Inequalities.- Graded papers and exams.- Developed curriculum for and co-instructed Social Class Inequalities seminar.- Collected and analyzed data for university's public-private education initiative.

Beaverton, Or

- Investigated and resolved disputes, inquiries, and information requests related to residential mortgage servicing, payment application, escrow, foreclosure, bankruptcy, and federal mortgage assistance.- Provided professional written response with borrower-centric language detailing the results of the research conducted in an accurate, clear, and concise manner. - Reviewed and interpreted legal documentation and federal and state industry regulations and guidelines to determine impact on both borrowers and business.- Prioritized workload to stay within federal and state compliance guidelines.- Collaborated closely with staff and management from multiple departments to identify and resolve issues with focus on borrower advocacy.- Knowledgeable of the Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act, Truth in Lending Act, and Consumer Financial Protection Bureau servicing rules.

- Mentored new and developing tutors.- Managed monthly meetings and training sessions.- Participated in weekly meetings to communicate with the Writing Center Director on behalf of the tutors.

The Promethean is an annual journal of the College of Theology, Arts, and Sciences of Concordia University-Portland. The content is chosen by an editorial staff of faculty and student editors. - Edited content, managed an editorial group, and led discussion on the critique and selection of submissions. - Assembled the literary journal electronically via Adobe InDesign.- Communicated with the professional publishing company to finalize the details and logistics of printing.

Vice President of the Alpha Beta Rho chapter of Sigma Tau Delta - International English Honors Society at Concordia University Portland.

- Assisted individual students with the construction and flow of persuasive essays, creative writing, and research papers.- Critiqued, edited, and proofread assignments in psychology, theology, and English.- Tutored students in grammar, sentence structure, and essay construction.

Bachelor Of Arts - Ba, English Language And Literature, General

Activities and Societies: Sigma Tau Delta - Alpha Beta Rho The Promethean - Concordia University Literary Journal Writing Center

Master Of Arts - Ma, Community Psychology

"Community psychology goes beyond an individual focus and integrates social, cultural, economic, political, environmental.