As I currently work toward a bachelor's degree in counseling, with a desire to specialize in youth counseling, I am looking for opportunities that will align with that goal. In addition to being a mother of four children and formerly homeschooling two of them, I have been working with children and teens since I was a teen myself. I've coached, tutored, and led various age groups in churches and other programs. During my homeschooling years, I was also a parent teacher for our co-op for two years. I was in and out of the work force for approximately eight years while focusing on growing and raising my family, but am hoping to be able to get my foot in the door of my career and begin working with youth professionally.Regarding my professional experience, I am a great problem solver with 14 years of varied experience in customer service and satisfaction. With experience in the hospitality/food service (former server, host, and cocktail waitress positions not listed, but can provide if asked), auto insurance, real estate, and autonomous vehicle industries, I am adaptable and always ready to learn and be challenged.
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Customer Service Team LeadIntouchcxMesa, Az, Us
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Customer Service RepresentativeIntouchcx Jul 2024 - PresentMesa, Arizona, United States -
StudentMesa Community College Jan 2020 - PresentCurrently working toward an Associate in Arts, Emphasis in Counseling and Applied Psychology. Once obtained, I plan to transfer to ASU to complete the bachelor's program for counseling. -
ServerHenhouse Cafe Jun 2023 - Oct 2023Mesa, Arizona, United StatesUsing extensive knowledge of the menu to recommend and assist guests. Ensuring timely, quality delivery of orders to guests. Keeping restaurant clean and safe. Handling cash and card transactions and ensuring end-of-shift receipts were entered properly.I took this position because I sought more flexibility while I am working through school, but would liketo find something closer to the field I'm going into.
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Customer Service RepresentativeSalt River Project Oct 2022 - Mar 2023Tempe, Arizona, United StatesCompleting extensive college-level training prior to beginning the job functions. Assisting customers with inquiries on their electric accounts regarding billing, payments, programs, etc. Responsible for meeting team and individual metrics on a weekly basis. Completing and processing orders and requests for accounts. Completing other general call center duties. -
Consultant, Customer SupportGenesis10 Jun 2022 - Nov 2022Scottsdale, Arizona, United StatesContracted employee for self-driving service, Cruise Providing top notch support before, during, and after driverless trips. Applying knowledge of AI systems in autonomous vehicles, technology and tools, to ensure a positive experience for the passenger. Exhibiting empathy, compassion, and calm confidence during stressful situations with the vehicle or outside sources. Contributing to process development and documentation as a department is new and constantly changing. -
Store ManagerSubway Dec 2021 - Mar 2022Scottsdale, Arizona, United StatesEnsuring increased sales through customer satisfaction and efficiency. Evaluating store’s labor needs and staffing accordingly. Equipping staff sufficiently through thorough training, supervision, and regular one on ones. Reviewing and completing accurate paperwork in a timely and organized manner. Developing new procedures and implementing guidelines to bring positive change and growth to the store while improving the work culture. -
Liability AdjusterAllstate Jul 2021 - Oct 2021Chandler, Arizona, United StatesLeveraging tools, technology, and other resources to solve simple and complex problems related to auto claims. Communicating effectively with internal and external customers through accurate and thorough documentation and correspondences. Exhibiting empathy and compassion while providing logical and fair resolution to all parties and other insurers. Obtained and maintained a property and casualty insurance license in multiple states. -
Associate BankerQuicken Loans Jan 2021 - Feb 2021Detroit, Michigan, United States -
Administrative/Hospitality ProfessionalJackson Dawson Sep 2019 - Oct 2020Dearborn, MichiganHandling general office tasks and duties to allow for efficiency in the office. Directing communications, schedule optimization, and maintaining office equipment. Providing white-glove treatment to both internal and external clients. Utilizing Microsoft Office and other tools for organization and time management. Assisting project managers and executives when necessary. -
ServerThe Village Grille Jul 2017 - Apr 2018Grosse Pointe, Michigan, United States -
Claims AssociateState Farm ® May 2016 - Feb 2017Tempe, AzLeveraging tools, technology, and other resources to solve simple and complex problems related to auto claims. Communicating effectively with internal and external customers through accurate and thorough documentation and correspondences. Exhibiting empathy and compassion while providing logical and fair resolution to all parties and other insurers. Obtained and maintained a property and casualty insurance license in multiple states. -
Store ManagerSubway May 2012 - Apr 2014Grosse Pointe Woods, MiPromoted from Sandwich Artist to Store Manager in less than one year. Assisting in leading the store during a transition in ownership and management. Ensuring increased sales through customer satisfaction and efficiency. Evaluating store’s labor needs and staffing accordingly. Equipping staff sufficiently through thorough training, supervision, and regular one on ones. Reviewing and completing accurate paperwork in a timely and organized manner.
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Data Entry ClerkAmerican Real Estate Jun 2011 - Nov 2011Eastpointe, Michigan, United States
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ServerBig Boy Restaurant Feb 2009 - May 2011Grosse Pointe Woods, Michigan, United States
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HostessTgi Fridays Sep 2010 - Feb 2011Auburn Hills, Michigan, United States
Ciara Lisey Education Details
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Clinical, Counseling And Applied Psychology
Frequently Asked Questions about Ciara Lisey
What company does Ciara Lisey work for?
Ciara Lisey works for Intouchcx
What is Ciara Lisey's role at the current company?
Ciara Lisey's current role is Customer Service Team Lead.
What schools did Ciara Lisey attend?
Ciara Lisey attended Mesa Community College.
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