Ciara M. Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

Responsibilities:Project ManagementLead the complete application life cycle, encompassing architecture, design, development, testing, and deployment to enhance project management capabilities.Engage directly with customers, project teams, and stakeholders to drive customer success and ensure alignment with project objectives.Design and DevelopmentDesign, develop, and integrate Salesforce applications and components with back-office systems using modern web tools and technologies to optimize functionality.Collaborate with technical teams to finalize architectural specifications, creating tailored designs for software customization and integration solutions.Develop proofs of concept during the design and requirements phase to evaluate product effectiveness and integration strategies.Quality AssuranceValidate application code through unit tests, security assessments, and profiling tools to ensure high-quality deliverables.Identify and resolve issues encountered throughout project delivery, including during deployment and implementation of solutions in production environments.Documentation and Knowledge TransferProduce comprehensive project documentation, including functional and technical designs, as well as end-user guides to facilitate knowledge transfer.Continuous ImprovementAdvance with FIU by learning and implementing emerging technologies, contributing to continuous improvement.Uphold standards and best practices while educating team members to ensure consistency in all project deliverables.Mentorship and CollaborationMentor developers while actively learning from colleagues to foster a collaborative and growth-oriented environment.

Miami, Fl, Us

Responsibilities:Service Cloud Design and Implementation: Collaborate in the design and implementation of Service Cloud solutions following Salesforce best practices, including:Implementing Case Management systems across various departments, utilizing different applications and record types.Designing Case Assignment Rules to facilitate effective case routing and employing auto-response emails to keep clients informed.Overseeing Knowledge Migration to the new Lightning configuration to enhance user experience.Configuration and Maintenance:Configure and maintain Email-to-Case processes to align with business models and operational needs.Set up Omnichannel to efficiently route chat requests, ensuring seamless communication channels.Data Management:Manage and maintain student data within Salesforce, ensuring data reliability and integrity at all times.Facilitate Salesforce Lightning Migration: Address challenges by identifying and implementing new, efficient solutions while prioritizing client needs.Security Protocols:Redesign security protocols to ensure appropriate visibility and access control within the business model.Workflow Management:Create and maintain workflows, visual flows, process builders, and other automation tools to meet evolving business requirements.Salesforce Utilization:Navigate Salesforce limitations to maximize its utility while addressing and fulfilling client requests effectively.Collaboration with Project Management: Work closely with the Project Management Team to establish project priorities and provide insights into project estimates and timelines.Quality Assurance: Conduct quality assurance reviews of deliverables to ensure they align with specifications and meet business needs.Research and Problem-Solving: Engage in continuous research and information gathering to understand challenges, and propose well-detailed, effective solutions that align with business objectives.

Miami, Florida, Us

Tampa, Florida, Us

Bachelor’S Degree, Computer Science

Associate’S Degree, Computer Science