Ciaran Brett Email & Phone Number

London, United Kingdom

Digital designs agency helping ambitious leaders define compelling brand strategies, focusing on business outcomes that enable clients to accelerate their business objectives. Using in-house developed method, and a performance centric design approach interweaved with a user experience design to deliver the most functional/elegant solutions that are intuitive and easy to use:• Working with the C-Level leadership team to design and implement the business operating model• Provide operational knowledge and expertise to streamline the E2E design planning process• Provide programme/project management consultancy and design input on a number incubation projects specifically owned by 500 Designs

London, United Kingdom

Inmusik is an ecosystem based on a blockchain database that supports the music industry, streaming, and social interaction, with cryptocurrency rewards and a financial framework on which future music industry applications can be built.The platform is a fusion of concepts from music streaming and social media which includes community curation, verification and transparent payouts to both content owners and contributing listeners/fans. The platform enables a fair market economy for an industry built on all types of music assets requires a system capable of easily accounting every users’ contribution. Inmusik’s Token is the first cryptocurrency that attempts to accurately and transparently enable an industry to thrive in this new digital age, while rewarding its users for their subjective contributions to the ecosystem and enabling a host of applications not yet imagined.• Active member of the advisory group responsible for the design and implementation of the overall business model and strategy.

United Kingdom

Provided significant input into the definition and implementation of a global Knowledge Management function for the Enterprise Services business, enabling Accounts, Sales and Solutioning teams (approx. 5000 users) access to the most relevant data, collateral and experts across 15 industries directly supporting account growth planning and business development:• Managed day-to-day operations and drove significant changes and improvements in Knowledge Management, resulting in a 15% increase in client satisfaction ratings.• Designed and implemented a global Knowledge Management portal that enabled users to access industry and portfolio information, averaging 4,800 downloads per month, leading to a 60% increase in portfolio adoption.• Managed global initiative to develop a mobile app to identify industry and portfolio experts in seconds, reducing the time it takes to assemble client engagement teams by 30%.• Led the design and implementation of the Solution Olympics Program, which identified high quality, innovative client solutions that were readily shared and incorporated into the business growth plans for other account teams, generating millions in new revenue.

Bracknell, United Kingdom

Responsible for regional implementation and management of the ITO portfolio governance, processes and services prioritisation:• Defined and implemented the ITO portfolio strategy, operating model, and organisational design, which resulted in a significant increase in portfolio standardisation & adoption.• Led the development of the Offering Bill of Materials, an architecture that enabled offering managers to identify the base, add-on, and optional elements of their offering, reducing the time it takes to create new offerings.• Designed and built the portfolio readiness and compliance governance model, helping to reduce the number of sales and account team complaints and improve alignment to industry standards.• Built a Global Offering Managers community that helped to drive improvements to the product lifecyclemanagement methodology and standardisation of HP Services Portfolio.

HP ADE for a leading global insurance provider. Responsible for providing the leadership and direction to the Account Support team to ensure HP delivered the outsource services as contracted by the client:• Led the transformation of the client's IT Infrastructure from the 'As-Is' to the 'To-Be' state, helping reduce and improve performance.• Ensured that service delivery met all performance goals and metrics, helping to reduce SLA violations and improve customer satisfaction.• Managed costs to meet all service delivery requirements, helping to reduce expenses and identifying millions in cost savings initiatives.• Led troubleshooting and remediation initiatives for a number of Fortune 500 companies, implementing changes that improved operational excellence and resulted in a 10% increase in customer satisfaction ratings.

Built and managed a global function responsible for developing a set methodologies and processes to drive a better and more integrated value chain across HP’s Solution Architects, Transition & Transformation and Account Delivery Management (ADM) teams, resulting in best in class solutions for our clients:• Led the organisation design and selection process to create a high-performing global process and method team. This team has successfully implemented several global initiatives, resulting in an increase in deal closure rates and decrease in deal cycle times.• Responsible for driving a number of global initiatives to enable changes to the deal lifecycle process, including Transition & Transformation Methodology, Risk Management tools, and Knowledge Portals. These initiatives have captured lessons learned, best practice processes, and standards, driving consistency throughout the deal lifecycle and reducing the risk of errors and delays.

Built and managed an EMEA function (which later became part of the Global HP Services Organisation) responsible for developing the Managed Services Solutions and Services that were the ‘building blocks’ (services components, base, add-on, options) used by teams in the creation of standard and customised solutions for Outsourcing Clients.• Managed an annual budget of $6.8 million• Led the organisation design and selection process to create a high performing team of 80 technical experts, including members from the UK, USA, France, Germany and Ireland.• Responsible for leading a number of EMEA projects to drive the development of standard solutions and services components, providing pre-sales and post-sales support to account teams.

Built an EMEA function responsible for providing deal support during the sales/solutioning phase & project management support during the transition/transformation phases of client opportunities and helping to successfully on-board clients to the Operations Management Centres based in Reading UK, Dublin IRE & Sophia Antipolis FRA.• Led the organization design and selection process, ensuring the creation of a high performing team of 29 (UK, France, & Ireland) Delivery Architect, Project Managers & technical subject matter experts - annual budget of 4.3 million• Responsible for leading a number of projects to drive the development of services resource/cost model, standard deal SOW/SLA boiler plates and best in practice process to streamline the on-boarding process.

Built an UK/I function responsible for Datacentre management and Web Application development & Support. Led the organization design and selection process, ensuring the creation of a high performing team of 10 (UK) Application Developer & System Engineers. Responsible for leading a number of projects to drive the development & implementation of internal Intranet sites & Web based Applications.

Promoted to Technical Support responsible for managing and maintaining the business-critical systems (VAX, Windows NT) which ran key business application, providing support to business representatives and ensuring all system incidence were resolved with SLA/OLA. Part of the program team that helped develop & implement system & application monitoring tools/processes that reduced the manual daily/weekly/monthly system/application checks, this automation was one of the first times the company was able to manage the end-to-end system/application events.

Because of this business knowledge was promoted to Application Support responsible for managing and maintaining the business applications, providing support to the end users and resolving applications incidence within SLA/OLA. Led a program to implement the latest workstation technology enabling support specialist to manage more incidences and improve resolution time, this ultimately helped to reduce cost/resources and a better end users experience, this received an outstanding achievement award.

Responsible for ensuring all repaired field replaceable units & systems (PDP, VAX, Storage) achieved the highest quality standard before shipping to clients. Developed a training program to drive the highest standards of repair helping to reduce the number of DOA (dead on arrival) and NFF (no fault found) units. Promoted to team leader/supervisor responsible for helping to drive better quality standards, procedures and techniques leading to lower cost of repair.

County Tipperary, Ireland

Responsible for ensuring products achieved the necessary aerospace quality standards throughout the complete manufacturing process, assembly, heat-treating, plating & final production. Attention to deal and thoroughness is essential in this role.