Ciaran Bryan, Phd Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Belfield, Dublin, D4

School Of Nursing, Midwifery And Health Systems, Belfield, Dublin 4

Belfield, Dublin, D4.

Maynooth, Co. Kildare, Ireland

I was assigned to support a project which was upgrading the university’s student administration system to cater for a major change to how students progress and qualify through a new, more flexible curriculum. My role was to support the Project Manager and a full-time project team of five experienced user and IT staff in: dealing with the project sponsors, the main software supplier (in South Africa), end users and the internal IT Services team. Specific responsibilities were:• Work with the project manager, team members, stakeholders and vendors to achieve project goals in a PMO type role• Documenting meetings and tracking issues and actions. Maintained risks, action, issues & decisions (RAID) logs• Design, write, revise and organize project documentation• Helping design and specify a new transcripts production process and liaising with the software developer on its design. Subsequently designed and executed a testing programme to address the multiplicity of permutations and legacy data issues that could arise. I also wrote the new operating procedures and trained staff in its use• Gather and communicate stakeholder requirements to vendors • Perform testing on a number of key deliverables working with the Test Manager and senior users• Use of JIRA to log issues• Document control• Create project knowledge base documentation• General project administration

Maynooth, Co. Kildare, Ireland

While undertaking my PhD programme, I started working with the IT Services helpdesk. I developed a detailed knowledge of service issues and also, the skills required to provide a high quality service. Specific responsibilities were:• Deliver first class, front-line and remote customer support to students, staff and visitors• Provide first and second level IT support• Provide desktop, laptop and mobile device support• Support both Windows and Mac operating systems• Support various MS Office packages including O365• Support email clients, web browsers and antivirus packages• Provide an informed single point of contact for all IT requirements• Monitor and own incidents and service requests and record change requests• Record all work in the IT Service Desk system (Solar Winds) and escalate to third level teams as necessary

Saint Kieran'S College, College Rd, Kilkenny, Co. Kilkenny, Ireland

I was asked to act as the contact point and administrator for history students at the remote campus in Kilkenny. I learned a lot about working with people remotely.• Anchor and link person for the History Department on the Kilkenny Campus• Responsible for delivering 50% of the history modules on campus• Responsible for all admin work relating to the history students in Kilkenny• Strong interpersonal skills and discretion required when dealing with students with a wide array of personal issues and differing academic abilities.

Maynooth, Co. Kildare, Ireland

While studying for my PhD, I taught history on a part-time basis. I learned about delivering lecturers, running tutorial events and generally, motivating people in stressful circumstances. • Deliver high quality teaching• Facilitate discussions & conduct meetings, i.e. tutorials• Motivate students to complete their projects• Assess and provide detailed feedback on all work submitted.

The Mill Wine Cellar, Maynooth, Co. Kildare, Ireland

Maynooth, Co. Kildare, Ireland

While studying for my PhD, I taught history on a part-time basis. I learned about delivering lecturers, running tutorial events and generally, motivating people in stressful circumstances. • Deliver high quality teaching• Facilitate discussions & conduct meetings, i.e. tutorials• Motivate students to complete their projects• Assess and provide detailed feedback on all work submitted.

Athy Golf Club, Athy, Co. Kildare, Ireland

Prof Cert, Digital Information Management

Doctor Of Philosophy - Phd, History

Bachelor Of Arts - Ba, History & Geography, 2.1