Ciaran Cooke Email & Phone Number

Dublin, Ie

London, England, Gb

Remote First Company, Us

- Owner of the leadership development proposition across all levels, including live and virtual programming, diagnostics, leadership coaching, and building a manager community.- Ownership of the employee development proposition, including vendor management, - Management of a number of employee engagement initiatives, including launching the company's inaugural employee engagement survey and performing the follow up analyses required.- Extensive performance management work, including launching the company's first official mid-year review process.- Partnering with the PBP team on various organizational effectiveness initiatives and enablement supports - Oversaw the end-to-end revamp of the company's onboarding process.- Delivery of career architecture framework for multiple functions in partnership with Total Reward and PBP teams.-Work across a variety of organisational effectiveness initiatives, including change management, organisational design, talent planning, and calibrations,

Douglas, Douglas, Im

- Managed a global team of managers & facilitators- Owned the Talent Development proposition for the business..- Owned the Employee Engagement survey and follow-up analyses and enablement.- Business Partner to functional leaders on all talent and development matters.- Supervised the global learning and development portfolio, in partnership with senior leaders and SMEs.- Coached managers & leaders across the business, both one-to-one and during offsite management bootcamps.- Partnered closely with senior leadership up to and including C-Suite, using a data-driven approach to identify and address the needs of their teams.

Douglas, Douglas, Im

- Managed a global team of managers & facilitators.- Owned the global e-learning portfolio of the business.- Advised on functional talent development strategies.- Analysed people metrics and data to provide strategic business support, uncover root causes, identify learning and talent development needs, drive performance improvement and determine the ROI of our initiatives.- Created and facilitated live sessions, ranging from behavioural diagnostic and soft skills to more technical training, in both live and virtual settings.- Provided management coaching.- Drove stakeholder engagement through business partnership, leading negotiations and fostering productive working relationships.

Douglas, Douglas, Im

- Owend new hire onboarding for the business.- Delivered induction training for new hires.- Developed interactive, eLearning content using Articulate Storyline 3.- Delivered soft skills training on a variety of topics.- Managed reporting for the global training team, for ROI, internal stakeholders and external auditors.

Douglas, Douglas, Im

- Resource Management of 500+ staff across EMEA regions.- Led a team of senior customer support staff day-to-day.- Monitored contact rates and staff productivity to ensure the business meets its SLA objectives.- Drafted business policies and procedures for a wide-range of issues within the company.

- Delivering training for my colleagues, covering a wide range of topics.- Designing the presentations which provided the basis for their learning.- Delivering induction training for new hires.- Helping to create online training modules to provide refresher training for existing staff.- Conducting Training Needs Analysis (TNA) to identify learning needs.

4, Ie

- Delivering onsite training for our corporate customers.- Creating session plans to ensure our training sessions were efficient and appropriate.- Up-selling training for our business banking client.- Providing phone training for customers using our Business On Line system.- Administering training to my fellow bank staff on the business banking client.