In my current position I am responsible for the preparation and end to end delivery of the new hire induction. Preparing and updating the curriculum for new hires as well as delivering upskilling and cross training sessions to content regulation agents.Within the training team I help align policy updates with upskilling or refresher needs, whilst suggesting improvements to training materials and proceduresLiaising with managers on development of new hires and current agents toidentify knowledge gaps to help improve agent performance as well as Reporting of new hire progress, attendance and conduct on a daily basis to management and stakeholders

In this position I am responsible for the training, up skilling and cross training ofthe Volume Licensing Enterprise Orders department for Microsoft. Preparing and updating of curriculum for new hires, upskilling and cross training of agents as well as delivery of change requests and soft skills. Liaising with managers on development of new hires and current agents toidentify knowledge gaps to help improve agent performance as well as Reporting of new hire progress, attendance and conduct on a daily basis to management and stakeholders

In this position I worked in the Credit Collections department for PayPal, here I helped deliver new hire training in the Collections teams. In this position I would deliver training on credit regulation in the U.K. as well as call flow, objection handling and compliance.As a Credit Collections Specialist I performed various collection and educational duties within the credit department. In this position I carry out standard collections operational duties, as well as account restructures for members in hardship, insolvency, short term and long term financial difficulty. I also deliver educational information to members to help them avoid letting their accounts slipping in to arrears. Other duties include.• Mentoring of new hires• Compiling income and expenditure forms with members

As a Collections Specialist, my primary responsibilities are various collection duties including monitoring the status of aging accounts and obtaining payment on delinquent accounts, whilst building and maintaining a professional interaction with customers at all times by phone. Key Skills: Contact customers via automated system and email transmission in an effort to identify payment options on past due accounts to bring account in positive standing as well as construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans.

Transmissions ControllerAs a Transmission Controller it was my responsibility that the final program output is of the highest standard. I was responsible for all material, commercial content, programs produced both locally and acquired. I was also responsible for the live and scheduled content broadcast quality of multiple Setanta Channels. Working across multiple time zones and languages my work includes operating for Setanta Africa, Setanta Australia, Setanta Eurasia HD, Setanta Ireland HD, Setanta Asia HD & Premier Sports UK. Other Duties include.• Detailed meticulous checking of daily Playlist schedules.• Recording incoming feeds to Video Servers.

As evening duty manager I am responsible for the staff and programming from 4pm until the end of broadcast on Dundalk Fm. My other duties include:• Implementing new archive system.• Editing daily shows for re-broadcast.• Researching topics for presenters and shows.• Script writing.• Production training.

Louth Internet Radio was established in June 2011 and is solely Internet based. In my position, I was responsible for everything that was broadcasted live on air, whilst ensuring it is of the highest quality. I was also responsible for creating the stations’ time-table and organising presenters’ schedules. My other duties included:• Producing the first show of the day, including working the sound desk.• Updating and managing the LIR website; including the podcasting previous shows, writing articles and creating polls.• Line up and queue any pre-recorded shows or repeats, to be broadcast in the afternoon.• Researching topics for presenters.• Dealing with questions/requests from the public via text, email and social media.• Posting regular updates on Facebook and Twitter to publicise the various shows, competitions and events within the station. • Organising special broadcasts; I have organised a project with a local venue (The Spirit Store), where LIR broadcast live from gigs. We also incorporated live chat and interviews from the bands before and after the show.

As sales assistant my main responsibilities were to deliver quality sales and after sales services whilst consistently meeting monthly sales targets. In this position I was point of sales for Talk to Me mobile phones. This consisted of selling and promoting Vodafone’s products and services, giving a high standard of customer care to customers as well as dealing with the daily running of the store.

Screen Scene is a post-production facility based in Dublin. The company offers clients full use of its facilities to complete all the processes in post-production of Documentaries, Feature Films and TV shows. I started with the company as a Runner. My duties included:• Meeting and greeting high profile clients and ensuring their needs were catered for whilst on-site.• Delivering tapes to various production companies around Dublin. • Booking couriers to deliver tapes to RTE.• Covering busy reception at lunch time and afternoon. • Opening and locking up – I was entrusted with keys and alarm codes.As I rose through the company, I was promoted to the position of Librarian. In this position, I was responsible for all Tapes, Hard drives and Reels in the company. These included Masters, Graphics Tapes, Rushes, Show Reels and compilations. My other duties included:• Tape Pull; When a senior editor needed to reload all tapes onto the system, it was my responsibility to locate the tapes, which could be up to 50 or 60 DV cam tapes and deliver them to the copy room.• Liaising with other production companies and organising the collection and distribution of Tapes and Hard drives via couriers.• Documentation and categorisation of any new Tapes or Hard Drives which came into the company.• Log in/out of all tapes, which were in use throughout the facility.

In the position of retail support CSR I worked as part of a team that supported all of Vodafone Ireland's retail agents Nationwide; we supported the agents with everything from system issues to answering questions on Vodafone’s products and services. In this position I have acquired excellent computer, communication, administration, and problem solving skills.• Taking inbound calls in a high target driven environment.• Working closely with credit and Risk Management, credit and fraud checking new customers.• Processing admin, connections, migrations, adding Direct debits, security deposits etc• Resolving agent/CSR issues.• When new systems were introduced, I would liaise with the team lead Derek Coleman to help explain and train new colleagues.