Ciaran Murray Email & Phone Number

Ireland

Ireland

County Dublin, Ireland

- Demonstrating sound knowledge of ServiceNow’s core architecture and primary applications modules, including but not limited to Incident, Service Catalog, Change, Update Sets, SLAs, etc.- Created a external portal in Service Now for clients to raise incidents, change requests etc.- Setting up and supporting SSO integrations using Azure Identity provider for a variety of different applications - Setting up automation of HR and IT process using a variety of tools such as Service Now Flow Designer and Azure Logic Apps- Documentation of projects, troubleshooting guides and engineering processes

- Responsible for resolution of escalated issues of higher difficulty- Created new policies and procedures which assisted the company to pass security audits- Incorporated Service Now into the company- Trained up and coached the less experienced team members- Taken on more infrastructure tasks such as Firewall maintenance and switch patching

Ireland

- Acting as the first point of contact for all IT and technical issues inside eShopworld, from hardware issues to Server maintenance- Resolving issues in a timely and professional manner- Installing and supporting Windows and Mac OS as well hardware and peripherals- Reaching out to vendors for hardware stock and procurement- Working in a fast growing company which on boards a high number of employees- System administration of all systems used inside the company which includes Office 365, Azure, GCP and many more.- Provisioning resource access requests using secure compliant protocols

County Dublin, Ireland

-Modifying and maintaining oracle databases using SQL Developer -Supporting vendor applications such as Yardi and Investran-Being the first point of contact for data entry of a variety of applications-Worked as part of a global IT team using the follow the sun procedure-Assisting user remotely with network connectivity issues-Meeting SLAs set by external and internal users-Providing External access by VPN connections

Ireland

-Acting as the first point of contact for all IT and technical issues-Working with a TCP/IP network environment, including DNS and DHCP-Installing and supporting Windows OS,authorized desktop applications,hardware and peripherals-Implementing Windows 10 into the company-Supporting Office 365 applications-Maintaining and managing Active Directory users and groups-Running nightly backups using VMware ESXi servers-Communicated with third party technical specialists-Composed technical and non-technical communications, and distributed them to the wider company, including at the executive level-Providing technical assistance during events, such as presentations and Skype conferences-Configuring and supporting Shoretel phone systems

-Successfully completed the relocation of Auction Xchange premises from Sandyford to Ballymount-Orchestrated off site auctions such as relocations and liquidations-Adding auction entries to the database. Ensure that each item has the correct details (eg -Measurements,Title,Price,VAT Applicable,etc)-Maintaining the IT infrastructure throughout the premises-Handling customer queries through multiple forms of communication-Performing admin duties,such as checking online payments, registering buyers and addressing buyer bids-Advertising the company through various social media sites

Citywest ,Dublin

-Operated effectively in a customer facing role in a fast paced retail environment.-Look after stock levels while implementing HACCP guidelines throughout the day.-Helped to train in new staff with a friendly demeanor.-Demonstrating good product knowledge to the customer on key promotions.

Bachelor'S Degree, Computer Science

Activities and Societies: Drumming Society, Music Society -Developed programming skills in Java, JavaScript, HTML, PHP, and SQL/PL.

Leaving Certificate

Activities and Societies: Gaelic Football Team, Hurling Team,Swimming Club.