Ciaran Nolan Email & Phone Number

Athlone

As part of the eCommerce team, I work across a multitude of sectors within the company.- Responding to customer queries via phone, email and chat about products, orders, deliveries, product issues.- Working with couriers, warehouse teams and branches to ensure orders are delivered to customers on time.- Testing environment to check end to end processes and iron out any issues the customer may experience.- Website merchandising, working to get product information and adding new products across both HM and TT.- Use of CORE and Magento systems for order handling, processing, quote creation etc.- Part of a 2 person team implementing a new product information management system.

Galway

Working as part of the over night support team handling North American contacts (via chat and email) assisting customers with orders from start to finish.

Cork City

Handled calls and emails in English and Irish in a busy call centre environment. Also reviewed images of vehicles passing through toll bridge to ensure correct account was charged. Completed 'train the trainer' course.I finished in Abtran at the end of October 2015 and decided I wanted a change of city and market.

Tullamore

Stocking shelvesCashier (checkouts)Assisting customers

My responsibilities included creating quotes for customers who were looking for new computers, printers, scanners and so on. The quotes were then sent out to the customer and they decided on what product they wanted and the products were ordered by my colleagues and I.

Bachelor Of Commerce (B.Com.), Marketing

Activities and Societies: Irish traditional music society (also known as 'TradSoc').I was elected as Events Manager of the Irish.

Education record

Activities and Societies: Irish traditional music group.