Develop and help implement strategies for improving how real time information is gathered and conveyed at customer touchpoints. Contribute to new initiatives aimed at maximizing non-fare revenue.

• Advised and educated clients on press release distribution and SEDAR filing• Facilitated a 6 month training program for 3 new hires to learn newsroom operations and practices• Managed Twitter account and increased number of followers by 30%• Produced 7 content marketing pieces that appeared in popular Investor Relations and Public Relations industry publications• Pitched and produced an online audio series focused on the relevance of press release distribution in contemporary… Show more • Advised and educated clients on press release distribution and SEDAR filing• Facilitated a 6 month training program for 3 new hires to learn newsroom operations and practices• Managed Twitter account and increased number of followers by 30%• Produced 7 content marketing pieces that appeared in popular Investor Relations and Public Relations industry publications• Pitched and produced an online audio series focused on the relevance of press release distribution in contemporary Canadian media Show less

CHRW is the University of Western Ontario's campus radio station. With a small team of students I helped to produce daily newscasts and several current affairs shows for the station.

At CTV News Channel I worked on the Morning Express team with anchors Dan Matheson and Jacqueline Milczarek. My responsibilities included pitching story ideas, writing host throws, field producing segments and booking guests.

London Under 30 is a local TV program that my journalism class produced in conjunction with Rogers TV. The show features stories about young Londoners and the issues affecting them. As a member of the team, I contributed by generating story ideas, writing and editing for the show.

I worked on the front lines of my local TD Canada Trust branch. I communicated effectively with customers and responded to their individual banking needs in a timely manner.

As an employee of College Pro, I managed a five person crew of student painters. It was my responsibility to not only ensure each painter performed their specific task, but to also engage with our clients.