• Outbound order and stock management• Verbatim transcription of PO / work orders into Sales Orders and relevant delivery manifests for warehouse dispatch • Assist accounts payable dept in Finance on failed invoices, invoice queries and audit requests• Liaising with our customers' procurement assistants and buyers to manage outbound flow of stock, and to enable our account managers make best use of available UK market positions, within our portfolio.• Internal sales report generation and key account reporting• Supporting QA and site RPs in obtaining and documenting client licensing and other customer-facing requirements. • Maintaining a close working relationship with contracted 3PL providers, enabling healthy outbound supply • Supporting commercial team in strategic productivity initiatives, including leading a project to introduce Customer Purchase Order to Sales Order EDI

Responsible for live note-taking for clients, which includes captioning, verbatim and detailed note services. Responsible for handling and processing sensitive and confidential data whilst adhering to standardised, quality-assured product policies.

Duties included:• Answering and routing internal and external phone calls.• Distribution of HCP demonstrator devices• Registering inbound marketing enquiries in relevant databases• Assisted Office Manager in day-to-day administrative tasks• Mailroom management, stockroom management

My role oversaw the operations arm of Columba. I assisted with the running of our managed pitch process, compiling briefs and helping to ensure that brands are matched with the most suitable agencies. I also helped to ensure that our products and offerings were as competitive as possible. Duties included:• Writing detailed marketing briefs for brands, • Finding, vetting and meeting with relevant agencies for brands we work with, • Writing detailed feedback forms for agencies who have been through Columba’s process, • Conducting and instigating internal research projects to find improve the company’s operation and production processes, with the aim to make them more robust, efficient and trackable. • Assisted the Head of Delivery in overall project delivery, in both the product and strategic areas of the business • Conducting outreach campaigns to raise awareness of Columba’s product offering, and to increase broader engagement with our existing and prospective customer base• General office duties, including answering client emails and queries, and updating the company CRM.

Duties included updating the company blog and co-authoring marketing and email campaigns. Also responsible for a review of website and product microsites, which identified potential improvements to be made to our online presence.

Created and implemented a plan to upgrade existing network equipment, including firewalls and servers. Migrated data to new storage servers, and virtualised existing servers.Oversaw and directed a project to bring a remote access solution to colleagues, allowing remote working Designed, costed, and installed a VOIP phone system to replace old PTSN solutionSet up new Microsoft Server Domain topology for new infrastructure.