Ciaran Young Email & Phone Number

London Area, United Kingdom

In my role within the Value Delivery function, I lead product-driven enhancements to the checkout journey and oversee complex program-level initiatives, including global frontbook price changes and various ad-hoc trading adjustments. My focus is on optimising our processes and delivering measurable improvements that align with organisational goals.Delivery Management: Successfully manage external development teams to drive the timely delivery of initiatives, ensuring alignment with project milestones and objectives.Stakeholder Engagement: Maintain close collaboration with stakeholders across the organisation to govern and support the company’s strategic goals, fostering a culture of transparency and proactive communication.Risk Management: Implement a transparent reporting framework to identify and communicate risks effectively. Facilitate collaborative discussions with key stakeholders to prioritise dependencies and explore resolution options to maintain project momentum.Prioritisation & Change Management: Prioritise initiatives based on organisational impact, ensuring detailed change requests are submitted for regular releases while proactively identifying areas for improvement in our processes.Third-Party Management: Manage relationships with external resources and third-party vendors, including Apple Pay integration, Trustly, and Userway, ensuring seamless communication and project execution.Cross-Functional Collaboration: Develop and manage a cross-squad sales roadmap with clear milestones, regularly engaging product teams to align on long-term delivery plans and resource allocation.Roadmap Development: Maintain a clear roadmap management strategy that supports the transition to internal solutions, enhancing overall delivery effectiveness against stakeholder expectations.

Manchester, England, United Kingdom

Promotion attained by consistently delivering key business projects with budgets ranging between £20,000 to £800,000. With transparent milestones, performance indicators, detailed reports on spend, forecasts and blockers, I ensure the multidisciplinary teams are aligned on priorities and can deliver to the highest possible standard for a wide stakeholder matrix. Personal career objectives are achieved by demonstrating a committed, creative and supportive work ethic, recognised with the internal promotions and increased responsibilities. Key responsibilities include:Leading large programmes of work, touching all aspects of the technology portfolio including website changes, new website launches, warehouse and courier systems, payment providers, marketing, emails, content and translations systems.Leading, supporting and managing multi-disciplinary teams throughout the software delivery life cycle, championing agile methodologies. This is to encourage others to provide visibility, ownership and accountability, whilst striving for continuous improvements.Built strong relationships with a stakeholder matrix, third party vendors, and internal teams.Regular collaboration with the Delivery Team, via retros and workshops, to share knowledge, grow collectively and identify training opportunities.Monitoring and reporting on delivery and financial performance and taking corrective actions where necessary. Providing detailed RAG reports for stakeholder visibility, as well as contributing to monthly operational board meeting updates and presenting to the wider technology department. Supporting multiple squads with change enablement and impediment removal.

Manchester, England, United Kingdom

Manchester, United Kingdom

Dept are a leading international digital agency of 1,200 experienced thinkers & makers. One agency uniting creativity, technology and data. Helping you reinvent & accelerate digital reality by creating experiences that people want and businesses need.Projects and clients:- Ascot- Manchester University- O2 Star Trader- Open Money- Murphy Surveys- James Fisher- Chase de Vere

Manchester, United Kingdom

Manchester, United Kingdom

As the head of Project Management, my role has been to ensure that web projects are delivered within budget, timescale and scope/quality requirements. Main duties of this position include:- Full project life-cycle management, including multiple projects synchronously- Daily updates to the developer resource schedule, detecting bottlenecks and risks as early as possible- Leading the development team, taking overall accountability for the delivery of projects, testing, deployment and aftercare- Reporting on project to stakeholders and Directors- Planning the technical components of a project within scope, management budget and timescale restrictions- Supporting proposals to help the new business team and, at times, write proposals and pitches- Identifying upsell opportunities- Lead an internal and external development team through scheduling and regular stand-ups- Negotiating change requests- Implementation of new work management system that is working cross-departmentally for the business, improving communication and collaboration on projects- Supporting Discovery / Consultation and solution exploration- Taking responsibility for hosting services, speed and reliability of our site- Reporting metrics, taking responsibility for reporting any metrics assigned to the development teamKEY PROJECTS for:Radisson HotelsFortis Property ManagementHerbprimeMDSJohn Ryan By DesignGeorge Hill TimberGunnercooke SolicitorsJMWHealth AssuredTuffa TanksImmigration Advice ServiceTech experience:Wordpress / WooCommerceMagentoLaravel & October CMSNode & ReactJSCustom platforms

Leeds

Onstate is a creative agency that specialises in eCommerce, working with a range of online retailers both large and small.As a hands-on project manager, I delivered creative and technical projects working closely with the in-house experts and Stakeholders. Using both Waterfall and Agile-oriented techniques, we succeeded in delivering simultaneous projects which relied upon on excellent communication, documentation, an expert eye for detail, a respect for the client and the desire to deliver a quality product.Bringing together drive and the ability to multitask ensured a consistent approach to hitting concurrent deadlines, shown in the delivery of a new SimplyBe.com website, a technical build for kitchen specialists PWS, making homestoreandmore.ie responsive and the complete TOFS.com redesign and build. Further clientele included Bon Marché, Margaret Howell and TATE, for whom we increased their turnover by integrating specialist visual merchandising tools.Maintaining strong relationships with the clients led to understanding their businesses at a technical and personal level.KEY PROJECTS The Original Factory Shop complete re-buildSimplybe.com responsive re-buildSimplybe.com bespoke credit platform integrationMarisota.com re-design and buildTATE Attraqt integrationPWS Tradezone portal re-buildSecond Nature Kitchens JB Furniture reskin

Leeds, United Kingdom

Promoted to Project Manager after displaying independency in a number of successful projects and showing an understanding of Agile project management methodologies.

Leeds, United Kingdom

Multi-tasking digitally minded all-round mix of account management and project management.Looked after the multitude of fuse8's contracted and supported clients, as well as a few larger on-going accounts, then project managed a number of web builds while managing teams in-house and in the Russian development house.A selection of clients I worked with were:Red Bull Bedroom Jam - UK / Ireland / Australia / Middle East / Netherlands / BelgiumPersimmon HomesMcArthurGlenFDQTomraUKTI Olympic Park Legacy CompanyMigraine TrustSolum National Australia Group (Clydesdale Bank)Leeds Met

Cool Pink was a leading, full service digital agency. From digital strategy to cutting edge website design and development. I assisted in the management of one of the country's largest retailer, DFS.Promoted from Quality Assurance Exec in Sept 2009, former duties included testing all websites and assisting in all projects builds throughout development, making sure the design, layout and functionality comply with the client brief.

Based in Sheffield, I contributed to all offline and online advertising and reporting for this large travel agent retailer.

Pprncm

Bmus (Hons), Music

Education record