Ciaran O’Brien Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Au

North Sydney, Nsw, Au

North Sydney, Nsw, Au

North Sydney, Nsw, Au

Sydney Olympic Park, New South Wales, Au

(Short term contract due to visa limitations at the time)Responsibilities Include:- Logging, Closing and prioritising tickets in ServiceNow-Providing technical support to 878 staff and volunteers in HQ and all Rural Fire Service locations.-Troubleshoot Windows 7 and Windows 10 issues.-Setting up and configuring users in Active Directory.-Managing existing group policies and creating new policies where necessary.-Managing Windows Server 2012,2016 and Windows File Server.-Regularly made changes to the Knowledge Base articles with any known issues and the relevant fix that was required.-Setting up and configuring mailbox’s in Microsoft Exchange and Office 365.-Using PRTG Network Monitoring tool to diagnose and resolve Network connectivity issues.-Use of Splunk Enterprise to view reports and diagnose and resolve operational issues.-Rebuilt and configured new devices using PXE Boot.-Managed the call queue system and logged and prioritised tickets as per SLA’s.-Tracked and kept the Assets system up to date.-Use of SCCM to deploy and manage software packages and updates.Use of WSUS to deploy security updates and patches-Use of Dameware to remotely help and diagnose issues with users PC’s.-Liaised with external providers such as Dell and Lenovo for any issues that could not be resolved by Technical Support Officers.-Enrolled users in Airwatch (Mobile Device Management)

Melbourne, Vic, Au

(Short term contract due to visa limitations at the time)Responsibilities Include:- Answering support phone calls and responding to emails for approx 300 staff based in Sydney, Melbourne, Brisbane, Perth and Canberra.- Set up and managed users in Active Directory, Microsoft Exchange, Office 365 and Microsoft AX.- Managed the Cisco Phone System from the back end.-Windows Server 2016 and Windows File Server- Creating work tickets using Freshservice ticketing system- Troubleshoot Issues with Outlook 2007, 2010, Office 365- Remotely access user's machines and assisted with troubleshooting in software, hardware and virus/malware removal.- Contacted manufacturer technical support to create tickets for problems that occurred and needed to be escalated- Set up Meeting rooms with several different equipment types based on the type of meeting for internal and external clients.- VOIP, DHCP, DNS, VPN Support- Liaised with our external tel-co provider for any issues with 4G and assisting with Roaming Requests.- Built and set up new Work Stations for new starters.

Parramatta, New South Wales, Au

(Short term contract due to visa limitations at the time)Responsibilities Include:- Set up and configured 2VMS that were used for testing purposes in a Lab environment.- Monitor and maintain network infrastructure (e.g Servers, routers, switches, firewalls, VOIP Cisco phones, printers, and cabling) ensuring peak utilization of network resources and that quality of service and uptime goals are met.- Performing audits for all computers and laptops and submitted reports to management on a weekly basis. - Supported more than 4,500 users in both head office and on 52 manned sites via Phone, Email, Desk Walkups and Remote Desktop Sessions.- Planned and coordinated moves with facilities group for large departmental moves.- Worked closely with software and hardware suppliers to resolve operational issues. - Liaising with the current Telco provider in relation to mobile phones pool for staff.- Managing mailboxes on Microsoft Exchange and Office 365.- Managed complex group policy and scripts.- Arranging schedules upgrades and patches.- Updating of networking equipment to latest firmware releases.- Working with Windows Server and Windows File Server.-Microsoft SCCM-Used various Remote Desktop management tools-Set up and configured new users on PABX Phone System.-Used several Network Monitoring Tools to diagnose network connectivity issues.- Troubleshooting of all in-office equipment, fax machines, and copiers.- Rebuilding tablets and laptops with Windows 10 and in-house software programs.- Configured and managing BYOD devices for staff via MDM

Ireland, Ireland, Ie

Responsibilities Include:- Applied communication and interpersonal skills in maintaining positive work relationships with internal and external stakeholders- Provided technical support for over 220 retail stores with over 4000+ users- End-user training and support- Logging and prioritized user support calls using Service Now- Provided remote support via Team Viewer, Log me in, VNC and remote desktop for clients- Deployed new workstations and printers- Maintained and managed users on Active Directory-Managed Mailbox’s on Microsoft Exchange-Used several monitoring tools such as PRTG, Science Logic, and Nagios.- Maintained inventory management for all computer equipment-Implementing and configuring WSUS/SCCM and created monthly patching processes. -Monitored I.T systems and made recommendations to Level 3 engineers regarding hardware replacements, upgrades, and new installations.- Print server set up and maintenance.- Set up and maintained group policy and log on scripts - Maintained and updated the user knowledge base article system on a weekly basis, this was available to both I.T Staff and over 4000 end users-Performed system backups and recovery with local Tape backups and cloud solutions.-Assisted with new branch openings implementing servers, infrastructure ,access points, switches, and cabling.I Was actively engaged in the rollout of Windows 10 to machines from existing Windows XP, Windows 7 and Windows 8 platforms.

Diploma Of Information Technology, Information Technology

Cyber/Computer Forensics And Counterterrorism

Education record