Ciaran O'Brien Email & Phone Number

Flemington, Nj, Us

Denver, Co, Us

PeopleDirector of 17 resources for the Western Union Global IT Asset Management/CMDB practiceDeveloped the team through training and mentoring to ensure proper skill sets and experience levels and perform appraisals.Responsible for KPI, SLA, SLO and goal setting for the ITAM/CMDB groupAdvises and coaches the Global ITAM and ServiceNow groups on ITSM/ITAM/CMDB processes and discovery best practices.Guide IT asset/CMDB team members in the daily administration of the asset management/CMDB activitiesProcessCreated multi-year program/roadmap to develop, operate, and govern a mature Asset management programResponsible for Hardware and software End of Life practice and processesDesigned, executed, and governed Asset Management & End of Life policies, procedures, and processes.Oversaw contract negotiation, contract renewals and vendor management activities Monitored software licenses to ensure they comply with license agreements and usage standards.Collaborated with management/procurement to define cost savingsEnsured and defended audit compliance with vendor for the IT assets.Designed and Implemented a Sustainability program for EOL/EOS/EOES Software and HardwareTechnologyCoordinated with management to show business value of IT Asset management and CMDBImplemented a CMDB Health program to insure CMDB discovered data was compliant, complete and accurateCreated IT Sustainability dashboards to ensure success of the IT sustainability program.Utilized ServiceNow SAM Pro for SW license compliance and entitlements

Olathe, Kansas, Us

Responsible for implementation of a Global Service DeskReduced multiple avenues of logging Service Desk Incidents and service requests Reduced multiple disparate corporate service desks to 1 Global Incident/Service Request PortalImplemented a global change process for infrastructure and Application/Service ChangesPopulated a global CMDB with CI data to allow better Incident/Change and problem managementCreated a global CAB for change requests

Reston, Virginia, Us

Management, configuration, maintenance and data integrity of Micro Focus ITAM toolsTechnical installation, implementation configuration and tailoring of Micro Focus Asset Manager, Micro Focus Universal Discovery, Micro Focus Connect_itTechnical installation, Implementation and configuration of Flexera data normalization tool 5.5.20Creation, implementation and maintenance of multiple integrations between Micro Focus Universal Discovery, Micro Focus Asset Manager, Micro Focus Connect_it and Flexera data normalization toolDocumentation of all application engineering technical architecture diagrams and ITAM solution Migration and upgrade of ITAM tools from prior version to latest versionCreation and implementation of ITAM policies and proceduresProvide leadership, mentoring and training, including training documentation creation, to less experienced ITAM staff

Reston, Va, Us

Architected and engineered for NBC Universal ITOM solutionHPE Operations OrchestrationHPE Universal DiscoveryHPE Asset ManagerDocumentation of all application engineering technical architecture diagrams for the Technical solution Managed, coached and mentored staff on ITAM solutions

Phoenix, Az, Us

Managing Consultant Effectively communicated technical issues to non-technical customer management and facilitated resolution by working with technical project staff. Managed project implementation to ensure client satisfaction with services solution and to meet contractual obligations regarding specifications, quality, costs and timeframes. Constructed and summarized project status reports including work completed, work planned, business/ technical risk and technical issues associated with the outcome of the project(s).Built effective relationships with clients, engagement project team members, other solutions services team members and third party implementation partners to establish a collaborative team environment.Pre-Sales Analyzed customer requirements produce high quality presentations and provide input to management that directly contributed to the growth of AvnetAssisted with the sales IT services and solutions by developing POC’s & content that demonstrate the capabilities and features of the solutions been sold whether Out of the Box or customGuided engagement project teams in the implementation of services solutions from project inception through client acceptance. Provided technical guidance based upon domain and tools knowledge. Responsible for understanding competitors’ products and utilizing Avnet’s current product offerings to sell based on differences and advantages of current productAssisted in pre-qualification of clients based on needs assessmentsProvided to clients ROI and value propositions based on client’s current position and futureAct as Subject Matter Expert on multiple tool sets

Phoenix, Az, Us

Collaborated with client and practice team members to move the engagement from a solutions design concept through architectural definition to implementation of the services solution.Delivered a high value services solution to the client on time, within budget, and meeting all quality and solution design specifications.Provided services solutions implementation and delivery guidance.Developed an understanding of client business needs, current industry environment and market solution trends to contribute to the refinement of current or build of new practice offerings.Cultivated client relationships and develop the practice reputation as a leading edge provider of client services solutions.Created and/or identify demand for new and additional services solutions engagements.

Dublin 2, Ie

Designed IT asset Management business processes and solutions. Lead Architecture Specialist for the implementation of Asset Center 5.0 and Asset Center 5.01 web version Responsible for requirements gathering for the all project Phases Managed team of Shanghai Developers to meet coding requirements Developed the migration plan for migration from Asset Center 3.6 and 4.4 to Asset Center 5.0. (Data, custom wizards and views) Created Natures and Model structures for all asset types in Asset Center 4.4 and 5.0 Worked with Development team in the creation of ConnectIT scripts Worked with the Tech Management in configuring Enterprise Discovery. Responsible for the creation of IT asset Management Generational Business Plans. Responsible for creation of client business value propositions. Authored IT asset management RFI’s. Creatied of RFP’s resulting in Accenture business opportunities. Evaluated current client IT asset Management Operation Maturity Model and making recommendations to better enhance clients current IT asset Management maturity level. Researched of IT Asset Management best practices and recommendations based on client situation environment. Responsible for IT asset management Business Process design and re-design within client environment. Implemented ITIL processes within client areas. Created of business opportunities and prospects within client engagements. Designed CMDB Solution by creating Service, Infrastructure, Relationship and attribute CI’s Implemented ISO20000 processes and tool alignment at US Treasury

New York, Ny, Us

Responsible for the overall oversight and performance of the Network Asset Management group. Responsible for 160,000 network assets. Book value $650 Million. Responsible for the evergreen strategy and process for Voice and Data assets. Responsible for Metrics reporting – operational/exception reports. Managed vendor relationships and contract activities for providers of technology related goods and services. Managed a staff of 8, 3 managers, 2 business analysts, 1 tester, 1 technical writer, 1 project manager.

Rahway, New Jersey, Us

Responsible for the overall oversight and performance of the Corporate Information Technology Asset Management group. Responsible for the formulation and realization of goals and plans as related to Asset Management. Acts as single point of contact for management on all Corporate Information Technology asset management issues. Responsible for all computer assets for 13,600 domestic employees $54 Million. Directs the Asset Management group in the formulation, development and operation of computer hardware and software asset procurement. Responsible for adherence to corporate asset recovery standards, policies and procedures. Responsible for the strategic and operational direction of the Asset Management group. Interfaces and consults with other managers within Corporate Information Technology and relevant business units to coordinate asset management activities. Interacts and partners with eProcurement/Ariba and eSourcing groups to effectively reduce costs across the entire corporation. Responsible for developing full life-cycle asset management processes. Reviews all processes and procedures related to asset management for home office and field force external helpdesk. In depth knowledge of purchasing policy and procedures. Able to envision applications of materials, systems and technology well. Quick to understand the commercial ramifications of opportunities in pricing and cost management. Proven ability to contribute to the bottom line through a combination of effective purchasing techniques and leadership Created RFP for outsourcing of certain technology disciplines.