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Ciaran O'Donoghue is listed as Technical Services Manager | Client Management | Project Manager | Data Analyst at Manitex, based in County Dublin, Ireland, Ireland. AeroLeads shows a matched LinkedIn profile for Ciaran O'Donoghue.
Ciaran O'Donoghue previously worked as Technical Services Manager at Manitex and Senior Technical Services Consultant at Manitex. Ciaran O'Donoghue holds Bachelor'S Degree (Hons), Computer Science from South East Technological University.
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I am an experienced Technical Services Manager with a demonstrated history of working in Health Informatics. I have accomplished a diversity of roles in recent years focusing on project management, software implementation and dashboard development. One of the most enjoyable parts of my job is engaging with customers to determine their requirements and then delivering a system that fits their needs. The ongoing interaction with customers and reviewing of KPIs allows me to determine what new features should be included in future software releases. By doing this, it allows the company to deliver more cohesive and efficient systems in order to continually deliver customer and company goals.
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As a Technical Services Manager, I am tasked with overseeing and optimizing technical support operations to drive efficiency, enhance customer satisfaction, and ensure seamless product deployment. With a proven track record of leadership and client satisfaction, I thrive in dynamic environments where innovation and problem-solving are paramount.
As a Senior Technical Services Consultant, my role was to manage the day-to-day operation of the Service Desk. This included managing a team of five service desk engineers to solve customer issues and consistently provide a high-quality service within the agreed SLA. I was also responsible for project delivery for all new system roll outs. Others duties.
Provided level 1 customer support during the phased roll out of an Electronic Patient Record (EPR) system for the Public Health sector.Performed software QA for new EPR installations ahead of the planned Go Live. Developed new training documentation for an EPR roll out which was distributed across the customer base. Responsible for the coordination of the.
Dublin
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Ciaran O'Donoghue works for Manitex.
Ciaran O'Donoghue is listed as Technical Services Manager | Client Management | Project Manager | Data Analyst at Manitex.
Ciaran O'Donoghue is based in County Dublin, Ireland, Ireland while working with Manitex.
Ciaran O'Donoghue has worked for Manitex and Camara Education Ltd..
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Ciaran O'Donoghue holds Bachelor'S Degree (Hons), Computer Science from South East Technological University.
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