Ciaran Maher Email & Phone Number

Chicago, IL, US

Greater Chicago Area

• Responsible for global professional services and public cloud deployment functions, a $20M revenue organization. Leads a team of 150 project managers, consultants, developers, and infrastructure specialists in.
• Transitioned organization away from five regional teams to a single global functionally aligned one. Improved efficiency and standardization of implementation processes, as well as $600k cost reduction.
• Instituted a new system and methodology to ensure more accurate tracking of project deliverables, health, reporting, and improved transition to operations post-deployment. This enabled a number of quality and schedule.
• Increased professional services presence during the pre-sales process by forging closer relationships with sales and solutions consultants. This led to a more seamless sales process, higher quality deals with fewer.
• Delivered several major initiatives including global C-SAT, adoption programs, rollout of knowledge base for processes/procedures, overhaul of project time tracking and skills matrix. All of this allowed to improve.

Greater Chicago Area

• Responsible for micro-datacenter site selection and development. Achievements include:
• Built out the construction function. This team managed all construction related activity with Vapor’s national rollout of sites and micro-data centers. Responsible for managing deployment of $25MM CapEx budget, led on.
• Spearheaded the concept, negotiation and delivery of the largest funded company program to deliver 64 sites across 32 markets primed for micro-data center deployment. Key to this program was the development of a plan.
• Responsible for deployment of 16 micro-datacenters across 6 markets. Included owning all site selection, pre-construction (zoning, permitting, utility coordination), site development, fiber delivery, local colo/IX.
• Built, owned and nurtured relationships with strategic real estate providers, dark fiber vendors, network consultants, and suppliers.
• Introduced traditional project management methodology to bring high degree of structure and repeatability to all aspects of Vapor PMO. Included suite of reporting to articulate vision and execution progress to our.

Greater Chicago Area

• Responsible for delivery of high-quality facilities management solutions to large (250+ location) clients across a broad spectrum of industries. Major accomplishments include:
• Developed team of five implementation coordinators into PMP-certified project managers, leading to more structured and repeatable client delivery engagements. Integrated three client trainers to bring a more fulsome.
• Improved throughput and quality of implementations to achieve 100% on time delivery, while increasing annual implementation volume by 25%.
• Articulated the implementation process throughout the pre-sales and led on services negotiation during contracting. Contracts typically in the $1M-$10M range.
• Strong client stakeholder management leading to an average 94% C-SAT rating (an increase from 55%).
• Partnered with peers in operations, affiliates, product management and development to drive excellence in service delivery and understand current capabilities.

San Antonio, Texas Area

• This role undertook two major corporate initiatives:Datacenter Consolidation: Led a large cross-functional team of data center technicians, facility engineers, system administrators, network architects, and contractors.
• Development and implementation of multiple new tools and scripts to automate previously manual tasks associated with physical migrations. Led to reduction in typical migration staffing by ~40%.
• Instituted an orchestration component to further reduce headcount during migration maintenances, increase volume and reliability.
• All tooling developed with multiple migration types in mind such that all work was re-usable for either internal or external initiatives.
• Deployed complete network refresh in target for datacenter consolidation.OpenStack Public Cloud: Led a team of four program managers working on initiatives within Rackspace’s OpenStack Public Cloud organization, a.
• Defined our public cloud strategy as we entered a period of significant transition.

San Antonio, Texas Area

• Lead a team of 7 project managers and 3 engineers within the implementation organization. The team is responsible for two main streams of work:1. Managing the build out of all customer solutions in excess of $100k.
• Overseeing all of the largest deal implementations for Rackspace, including a $500k MRR VMware implementation for a large retailer; and the largest Microsoft Private Cloud deal in Rackspace history ($270k MRR).
• Developing and documenting processes for new hybrid product offerings in support of new Rackspace revenue streams.
• Introduced more reporting, rigour and project management fundamentals to the cloud organization. This included tool enhancements, requirements standardization and working with all teams that interface with the PMO to.

London, United Kingdom

• This was a special short-term project to lead a large cross-functional team to consolidate 11,000 customer devices from two legacy facilities, over 22 migration nights, in to Rackspace’s new flagship facility in.
• Worked with customer account teams to schedule and communicate migration schedules.
• Led an RFP effort to select a logistics company to perform the transit of physical devices.
• Worked with data center operations teams and external contractors to audit solutions and prepare destination locations for upcoming migrations.
• Worked with Windows, Linux, Storage, Virt & Networking to ensure all appropriate steps had been taken with regards to IP changes, shut down/start up scripts and any custom checks required by the customer.
• Led migration night activities, including kick off, physically unracking/re-racking devices, directed OS/networking teams, tracked progress, liaised with Incident Management for any SLA violations, ran closure and.

Greater Chicago Area

• In my role as senior technical project manager, I was responsible for a large number of global data center delivery projects. Responsibilities included facility design (architectural, mechanical, electrical & low.
• Delivery of flagship 130,000 sq ft /12MW data center in London, England as well as associated office/meeting room space. This DC achieved a Rackspace-best 1.15 PUE.
• Established Rackspace’s East Coast campus, delivering 9MW of capacity in Ashburn, VA.
• Expanded Chicago footprint by 4.2MW.
• Worked with sales and engineering groups to respond to an RFP for a bespoke customer DC.
• Several DC expansion in APAC.

London, United Kingdom

• During my tenure at Rackspace UK, I was exposed to a wide variety of complex and high-profile projects, both IT and non-technical. I have been involved in infrastructure, networking, telephony & real estate work on the.
• EMEA Headquarters – was responsible for locating and working on negotiations of Rackspace’s new EMEA HQ in London, England. As programme manager for the fit out, my role was to lead a large team through an 18-month.
• Payment Card Industry (PCI) Compliance & IPv6 Capability – Working with our compliance, IT & global security team, developed and implemented a package of measures to enable Rackspace to achieve PCI-DSS compliance..
• Business Continuity – Working with the compliance and IT teams, I led development of a business continuity plan for the continued operation of key internal roles in the event of a disaster to the work place. This.
• European Expansion – Working with a number of teams within Rackspace including finance, legal, IT and facilities, my role in this project was to perform a feasibility study, build a business case and execute on a.

London, United Kingdom

• Was responsible for performing due diligence, advocating and authorising all infrastructure maintenances on Rackspace production, pre-prod and development environments. In my time in this role, highlights included:
• Ratified and created new CM process to leverage new functionality of a new service management tool.
• Transitioned over 800 stores, distribution centres and depots from the old FES infrastructure to the new OSA.

London, United Kingdom

I led a team of 13 analysts who provided firstline IT support to Marks and Spencer’s employees and associated organisations, suppliers and contractors. The team would take calls across a wide range of systems and applications, both software and hardware. As the senior analyst on the desk, I was expected to show a strong proactive work ethic in order to.

Bachelor’S Degree, Music And Recording Technology, 2:1

Education record