Ciaran Thomas Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

Full Time Teaching and Learning Administrator, playing a key role in the administration of the Systems Engineering and Transformation Leadership Apprenticeships, within the Department of Space and Climate Physics at UCL.Responsible for responding to and resolving apprentice and employer queries, regarding apprenticeships within the department, as well as organising key Tripartite Review Meetings between apprentices, academics and employers.Also responsible for creating and updating key apprenticeship documentation, including apprentices Training Plans and Evidence Packs, as well as creating and maintaining a dashboard including all key apprentice progression data.Also play a role in helping to prepare apprentices for End Point Assessment, to aid their successful completion of the apprenticeship.

London, England, United Kingdom

Full time Course Administrator at the University of Westminster, one of London's oldest and largest universities. Role includes undertaking administrative duties for courses at the university, specifically the Undergraduate Architecture and Postgraduate Construction Management courses. Member of the Marylebone campus Registry team, responsible for the courses available to study at the Marylebone campus at the University.Responsible for responding to and resolving student queries at the Marylebone campus, via telephone, email or through the in person appointment service. Query resolution involves extensive use of Microsoft office and query management applications including Libanswers. Also responsible for providing key preparation related to student marks for Progression and Awards Board meetings between senior academics at the University, related to the courses administrating for. Also responsible for assisting with and resolving problems related to module registration, timetabling and student's progression on their courses. In addition to providing necessary assistance on key university events, such as enrolment and orientation days and graduation ceremonies.Recently became a mentor to new members of staff joining the registry. As a mentor, I hold the responsibility of helping teach new members of staff all aspects of the Course Administrator role, to prepare them further to undertake the duties of the role successfully.

London, England, United Kingdom

Full time Helpdesk Coordinator at Imperial College London's acclaimed student union. Role involves acting as one of the main links between students and fellow staff, partially through organising meetings with staff on students behalf related to their clubs and societies use of Union Minibuses, funds and facilities. Also responsible for providing administrative assistance as needed within the Opportunities and Development team, e.g. assisting in communications around elections, overseeing multiple inboxes at one time through Microsoft Outlook. Have also been responsible for managing and training a small team of 6-8 student receptionists when on shift. Other responsibilities related to heading the Union's front of house services include: 1. Handling all incoming post and parcels for clubs and societies to collect.2. Assisting those who wish to become associate members of the Union through enrolling them and handling payment.3. Handling all requests for use of certain union equipment including PDQ machines.4. Handling the booking of rooms within the Union building for fellow staff, and handling student room booking enquiries through organising meetings between themselves and the relevant staff team within the Union.Also responsible for handling all general phone and email enquries directed towards the Union, either in the office or when working from home during the period of COVID-19. During the working from home period caused by COVID-19 starting March 2020, I took on more tasks outside of my job remit as part of the Student Opportunities and Development Team. These tasks included organising a virtual Learning at Work/Mental Health Awareness week, to inspire learning and development within our own Union staff team during the working from home period. Other project based work has included the use of Microsoft Word and Excel to create documents related to membership numbers and representation amongst our 350+ club and societies at the Union.

London, United Kingdom

Full time on Front Desk. Responsibilities include: the checking in/out of guests, taking payments and billing of guests, and identifying, responding to and resolving guest requests and issues. Have current experience in overseeing the night auditing duties for the hotel.Healthy contributor to our team regularly meeting monthly Room and F&B Upselling targets. Frequently meet personal monthly Hilton Honors enrolments targets also. Can also operate switchboard if and when needed. Am also able to carry out Night Reception and Lobby Ambassador roles when needed, as well as operate on the Digital Key check in desk.

Llanelli

Sales administrator for an online sales company, responsibilities include: Listing new products, Amending and updating prices, Dealing with customer enquiries, Preparing and shipping sales items. Part time occupation the during summer months.

Llanelli

Seasonal work during the Christmas period, responsibilities include: Face to face sales, Stock Display, Stock security, Dealing with customer queries.