Ciara O'Donovan Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Work as part of a multidisciplinary team and responsible for- Managing key regulatory projects, including coordination of public consultations and decisions- Member of key cross divisional Web Governance, Data Protection and Strategic project teams- Establishing consumer complaint and redress, and dispute resolution (ADR) procedures- Monitoring compliance by undertakings with their regulatory obligations, including the enforcement of obligations and the resolution of disputes- Authorisation of service providers and dealing with industry representatives on market issues and reviews- Representing ComReg on the international regulatory body (ERGP) working to adopt a harmonised approach across pan-European regulatory frameworks- Contributing to the development of the regulatory framework for the postal sector

Dublin, Ireland

Devise business strategy and prepare marketing plans.Design and implement all digital and physical marketing activity.Manage ongoing development of website and all social media platforms.Active stakeholder management and on-going engagement.Trustee and responsible for securing Charity Designation from CRA; managed application and submission of all required information.Responsible for build of website (including wire frame development and coordinating hosting) and also manage all content and updates.

- Project managed global upgrade of CRM system, devising transition specifications and functional requirements for transfer of c.850,000 records on US, UK and AsiaPac systems- Development of prospect records (c. 500,000 records) for vertical sectors (consumer, financial services, technology, healthcare, energy and automotive)- Carried out direct marketing and report production efficiency review- Managed awareness and content development drive of company Intranet

- Project managed introduction of a global CRM database and the transition from 12 legacy systems to central SalesLogix CRM database, including management of IT contractors- Performed CRM training needs analysis, devised training programme, produced user manual, and personally trained 250 globally based (New York, London, Manchester) personnel- Coordinated the transition of all European direct mail to an external fulfillment house resulting in savings of +£250k- Central role in the evolution of both the company website and intranet- Devised pan-European customer satisfaction surveys (telephone/web) across 7 sectors and managed implementation

Placed with Temple Lane Recording Studios, DublinDevised marketing plan and managed design and print of all materialsCarried out market research and customer audits

Advanced Diploma, Quasi–Judicial Decision Making

Diploma, Digital Business, 1St Class Honours

Part I of MSc Masters in Digital Business

Master’S Degree, Mbs In Business Practice, 1St Class Honours

Digital Business, Msc Part 1

Diploma, Marketing And Digital Strategy, 1St Class Honours

Part III of Masters of Business (MBS in Business Practice)

Diploma In Strategy And Innovation, 1St Class Honours

Part II of Masters of Business (MBS in Business Practice)

Diploma In Regulatory Management, 1St Class Honours

Part I of Masters of Business (MBS in Business Practice)

Postgraduate Diploma, Business Studies (Marketing Management)

NCEA award – LSB College amalgamated with Dublin Business School (DBS) in 2000

Diploma, Science (Environmental Resources Management)